Careers 2018-07-11T10:52:53+00:00

Passion creates limitless opportunities. Be Passionate. Be at Seclore.

Meet the Team

What’s it like working for Seclore? Hear from some of our team members around the world.

Current Openings

A disruptive product needs disruptive thinking. And that needs disruptive people.
If you’d like to revolutionize data security, check out our open positions below.

India

Location: Kolkata
Work Location: (Client Side) ITC Limited Head Office
Minimum Experience: 6 years
Maximum Experience: 9 years

Responsibilities
Duties and Responsibilities:

  • Act as face for enterprise customers of Seclore.
  • Will be stationed at customer location
  • Handle real-time technical queries
  • Should be an advocate to the customer and share as much details as possible regarding the issues/requirements.
  • Be able to achieve understanding of Seclore products and gain expertise
  • Attempt to provide resolutions on the first interaction with customers
  • Handle multiple cases at the same time with varying degrees of severity
  • Work with the remote support, implementation and engineering team with assorted expertise
  • Update customers on progress of their cases on a regular-basis and adhere to SLA
  • Perform root cause assessment and debug all issues on server domain, and availability of applications.
  • Provide support and identify all issues and prepare appropriate documentation all issues and solutions.
  • Perform implementation of new components in customer environment
  • Perform testing of new features before upgrading in the production environment
  • Perform upgrade of the product in customer environment.
  • Multitasks and works well in a fast-paced environment

Candidate Requirements
Technical Skill’s:

  • Functional Support — Helping customer use applications by answering their questions and giving information that facilitates correct operation of Seclore products.
  • Technical Implementation and upgrade – Perform the technical implementation of Seclore product and upgrade the product with new releases
  • Troubleshooting — Diagnosing malfunctions in the operation of software.
  • Repair-Correcting application software malfunctions
  • Strong knowledge in OS (Server OS, Windows 7, 8, 8.1 and 10)
  • Knowledge of computer security procedures and protocol.

Experience working with either three or more of these:

  • Good knowledge in Windows operating systems
  • Good understanding Microsoft Office applications, Microsoft Windows OS (Client & Server).
  • MAC OS, Mobile devices.
  • AD/LDAP related issues.
  • Tomcat/Apache Web Server related issues, issues related to settings in Firewalls/Anti-Virus software and Remote Software Deployment Tools like LANDesk, SCCM and another IT landscape.
  • Experience on AD, log analysis, file and security structure of Windows
  • He should have a good understanding and working knowledge of Databases like Oracle/MSSQL, LDAP, J2EE application servers like Apache Tomcat.
  • Required: Bachelor’s Degree or Diploma in Computer Science
  • Preferred: Industry certifications like MCSE, MCP, RHEL Certifications: MCSE, MCP
  • Knowledge on Linux/MAC
Location: Mumbai
Experience: 2 to 4 yrs

Job Designation:

  • The role involves development using C/C++/Win32, Microsoft & Windows related technologies.
  • You will be a part of the team developing Seclore’s flagship product. It will involve participation in design, coding, review, testing and preparing test cases.
  • A good conceptual understanding of C/C++ will be required. A good understanding and experience with XML, STL, Win32 SDK and Windows OS concepts will be necessary.

Candidate Profile:

  • You are expected to have expertise in C/C++ and decent OO design skills. A good understanding of XML, STL, Win32 SDK, Windows OS concepts, DLLs, Processes and Visual Studio Development environment is expected.
  • A good aptitude and attitude is a must.
  • You should hold a technical degree (Engineering or MCA). You should have a minimum relevant experience.
Location: Mumbai
Minimum Experience: 4 yrs
Maximum Experience: 8 yrs

Responsibilities
You will be responsible for:

  • Addressing the data-centric security needs of large enterprise customers by putting together security solutions that can scale to enterprise-wide rollouts.
  • Gather deep understanding of the data-centric security problem domain by analyzing multiple customer environments and identifying common problem areas.
  • Assembling solutions using multiple components of Seclore along with with other security products to create a joint product offering.
  • Collaborating with other product and technology partners to get deeper understanding of their products and create joint solutions that are more valuable than each isolated product.
  • Creating joint solution briefs with other product partners and ensuring that the messaging is clear, concise and articulates the business impact.
  • Soliciting, tracking and analyzing feedback from internal customer facing teams and also external users on an ongoing basis.
  • Creating training content and delivering in-person training for internal and external teams on specific product solutions that include not only feature and functional behavior but also value proposition and business benefits.
  • Analyze competitive products on an ongoing basis and maintain updated comparison documents from both feature-level and business.
  • Owning the Product Backlog for Seclore’s integrated solutions and ensuring it is updated and published to the higher level stake holders on an ongoing basis for prioritization and decision making.

You will need to:

  • Have an in-depth and comprehensive understanding of the entire Seclore product suite from a functional perspective.
  • Have good understanding of the various end user personas from both information security and business process perspective to map user requirements to product capabilities.
  • Have a good understanding of the information security technology space and keep up-to-date on the latest industry trends.
  • Work with cross-functional teams to brainstorm and generate new ideas and identify innovative solutions for unique business problems.

Candidate Requirements
You should have:

  • A technical degree (Engineering, MCA) and/or business degree (MBA, BBA) from a reputed institute.
  • Excellent communication and presentation skills to demonstrate and present technology solutions and also articulate their businesss value.
  • Experience working in a software product organization as a product consultant, product owner, business analyst or functional expert in the product team.

It would be nice if you have:

  • Awareness and exposure to end-user facing security products or solutions.
  • Experience in information security procedures and practices.
  • Technical background in software either from software development or systems perspective.

Personal Attributes that we are looking for:

  • Self-initiative to take up responsibility and ownership of tasks and ensure end to end delivery and completion with the highest level of quality.
  • An analytical frame of mind to identify multiple solutions to the same problem, to help in decision making.
  • An eye for detail and executing assignments with a process oriented approach.
  • A ‘can do’ attitude to be able to work within existing constraints and come up with innovative ideas that may not be obvious or apparent.
  • Maturity and level headedness to work with multiple teams and maintain healthy relationships with various internal and external stake holders.
Location: New Delhi / Bangalore

Role Description:
Seclore has a unique opportunity for a Channel Sales Specialist. Reporting to the VP Business Development, key responsibility of the role will be Business Growth and managing relationship with Seclore’s existing reseller channel market (Distributors, agents, resellers and system integrators) as well as identifying and onboarding new partners.

Summary of Responsibilities:

  • Ownership of quarterly and yearly channel sales revenue numbers for North & East.
  • Develop a network of contacts and influencers at each reseller and own overall relationship.
  • Lead the effort with internal departments including presales, product marketing to develop and execute strategies and business plans to grow revenue.
  • Share regional market data and intelligence on products and customers with other internal departments.
  • Recruit new qualifying partners

Requirements:

  • Bachelor’s Degree in Business, Communications or similar field of study
  • 10-12 years of direct and channel sales experience. Minimum 5 years of channel sales experience
  • Fluent in Microsoft Office suite of products, including:  Word, Excel, PowerPoint, and Outlook.
  • Prior Knowledge of enterprise security domain would be an advantage.
Location: Bangalore

Role Description:
Seclore has a unique opportunity for a Regional Sales Manager / System Integrator (SI) Channel Sales Specialist reporting to the Director Channel Sales , key responsibility of the role will be Business Growth and managing relationship with Seclore’s existing named SI’s across Geographies and reseller channel market – South Indian Market (Distributors, agents, resellers and system integrators) as well as identifying and onboarding new partners. Primary KRA is to “Sell with” and “Sell through” these named SI’s, Seclore’s best of breed license propositions.

Summary of Responsibilities:

  • Ownership of quarterly and yearly sales revenue for Global SI’s and channel sales revenue numbers for entire South Market.
  • Develop a network of contacts and influencers at each SI and reseller and own overall relationship.
  • Lead the effort with internal departments including presales, product marketing to develop and execute strategies and business plans to grow revenue.
  • Train and certify SI partners with the end objective of growing overall revenue.
  • Share regional market data and intelligence on SI preferences & products and customers with other internal departments.
  • Recruit new qualifying partners

Requirements:

  • Bachelor’s Degree in Business, Communications or similar field of study
  • 10-14 years of total experience and minimum 4 years of channel sales & managing SI partners across the globe experience.
  • Fluent in Microsoft Office suite of products, including:  Word, Excel, PowerPoint, and Outlook.
  • Prior European reseller experience would be an advantage
  • Prior Knowledge of enterprise security domain would be an advantage.
Job Location: Gurgaon / Mumbai
Experience: 9 to 15 yrs

Job Responsibilities:

  • Engage with our existing and prospective customers and help them to adopt Seclore’s products and solutions to meet their business requirements
  • Ensure consistent growth in the product awareness, adoption and usage by Seclore’s customers.
  • Show case product and solution concepts via presentations, demos, user evangelization and effective documentation
  • Lead discovery sessions with IT and business users to understand the client’s business objectives and system/application needs
  • With excellent understanding of Seclore’s product features and related technologies, design the solution that best meets the client’s requirements
  • Proactively create documentary artifacts like business cases, usage scenarios, solution blue prints, FAQs, meeting notes…etc.
  • Lead or work with other customer success teams to ensure successful completion of project milestones for production Go-live, UAT sign-off and the initial rollout phase of the project
  • Communicate progress and expectations, escalates problems for awareness and resolution
  • Lead client training sessions
  • Support clients through go-live process and play key role in promoting solution adoption and usage
  • Provide regular and adequate end user feedback to the product team
  • Create opportunities for upselling of Seclore’s offerings

Job Requirements:

  • A technical degree (Engineering, MCA) or business degree (MBA, BBA) from a reputed institute with a minimum of 4-5 years of experience in software or consulting industry.
  • Must be able to manage multiple projects utilizing strong planning and organizational skills
  • Outstanding verbal, written and presentation skills to demonstrate solution concepts
  • Strong interpersonal skills with ability to influence and build effective customer relationships
  • Experience with general consulting skills that include team facilitation, business case development, strong business analysis skills, process mapping, and business process redesigning.
  • Systems implementation skills: requirements/process analysis, conceptual and detailed design, configuration, testing, training, change management, and support
  • Ability to set and manage customer expectations, and work independently on project assignments.
  • Must be able to travel, providing on-site consulting work to clients when required and have the ability to work remotely from the office.

It would be nice if you have:

  • Enterprise-level business project experience with strong process analysis, design, delivery and documentation skills
  • Experience working for leading technology consulting companies
  • Knowledge of the BFSI industry segments
  • Knowledge of information security procedures and practices
  • A certification in the knowledge areas related to information security, business process management or IT infrastructure

Personal Attributes we are looking for:

  • Analytical nature with the ability to solve complex business issues
  • A ‘can do’ attitude to be able to work within existing constraints and come up with innovative ideas that may not be obvious or apparent.
  • Maturity and level headedness to be handle difficult situations and still maintain healthy relationships with customers and partners.
  • Extremely detail oriented and passionate about customer’s success

Key Skills: Solution Consultant, Solution Analyst, Business Analyst, Business Consultant, Presales Consultant, Solution Architect

Job Description:
DUTIES AND RESPONSIBILITIES:

  • Act as point-of-contact for enterprise customers of Seclore.
  • Handle real-time voice-calls and chats with technical queries
  • Handle email queries and respond in a timely-manner
  • Be able to achieve understanding of Seclore products and gain expertise
  • Attempt to provide resolutions on the first interaction with customers
  • Handle multiple cases at the same time with varying degrees of severity
  • Work in a team with assorted expertise
  • Update customers on progress of their cases on a regular-basis and adhere to SLA
  • Perform root cause assessment and debug all issues on server domain, and availability of applications.
  • Provide support and identify all issues and prepare appropriate documentation all issues and solutions.
  • Multitasks and works well in a fast-paced environment

TECHNICAL SKILLS:

  • Support — Helping people use applications by answering their questions and giving information that facilitates correct operation of Seclore products over the phone, chat and / or email.
  • Troubleshooting — Diagnosing malfunctions in the operation of software.
  • Repair — Correcting application software malfunctions
  • Strong knowledge in OS (Server OS, XP Professional, Linux)
  • Knowledge of computer security procedures and protocol.

Experience working with either three or more of these

  • Good knowledge in Windows operating systems
  • Good understanding Microsoft Office applications, Microsoft Windows OS (Client & Server).
  • MAC OS, Mobile devices.
  • AD/LDAP related issues.
  • Tomcat/Apache Web Server related issues, issues related to settings in Firewalls/Anti-Virus software and Remote Software Deployment Tools like LANDesk, SCCM and other IT landscape.
  • Experience on AD, log analysis ,file and security structure of Windows
  • Knowledge on Linux/MAC
  • The candidate should have a good understanding and working knowledge of Databases like Oracle/MSSQL, LDAP, J2EE web servers like Tomcat.
  • Required: Bachelor’s Degree or Diploma in Computer Science
  • Preferred: Industry certifications like MCSE, MCP, RHEL Certifications : MCSE, MCP

EXPERIENCE:

  • 3-7 years’ experience in a Technical Support role, preferably applications support
  • Managing Customers from regions such as NA, ME or APAC
  • Exposed to working shifts in nights
  • Handled external clients on phone queues
  • Current job includes exposure to CRM tools
  • Exposure to severity based models would be preferable
  • Exposure to Enterprise/Corporate customers preferable

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

  • Strong customer-focus and problem-solving attitude
  • Ability to communicate technical information to non-technical personnel.
  • Keen sense of ownership of technical issues of Seclore’s enterprise customers
  • Ability to generate progress reports on cases owned Good communication skill and learning attitude.
  • Ready to work on 24/7 support center.
  • Be a team player with ability to stretch (time-wise) when required
  • Willing to work in high-pressure environment
  • Skills in planning, organizing, and adapting within a multi-tasking environment.
  • Willing to work in night shifts REQUIREMENTS

LIFESTYLE:
Most people in this type of job tend to work as part of a Technical Support team. They relate to customers and partners to assess technical products and to resolve technical issues. They also relate to customers with varying levels of technical skills and understanding. They are often under pressure to manage multiple requests/cases with varying levels of importance and criticality. More experienced people are often recognized as experts in specific products or technology areas, and are called upon by management to work on specific cases when required.

WORKING CONDITIONS AND PHYSICAL EFFORT:

  • Work is normally performed in a typical interior/office work environment.
  • No or very limited physical effort required.
  • No or very limited exposure to physical risk.

To Apply: Please send a resume and cover letter to career(Replace this parenthesis with the @ sign)seclore.com either as a link or as plain text, in the body of the email.

Principals only. Recruiters please don’t contact this job poster.

Please, no phone calls about this job!

Please do not contact job poster about other services, products or commercial interests.

#LimitlesSECLORE is not just our culture, it’s our attitude!

#LimitlesSECLORE and the voice behind it is the reiteration of who we are and what we experience daily at Seclore. This identity helps us stay connected to what we are to deliver on the fullest potential for ourselves, our team, and our customers.