Post: Customer Engagement Manager

No of Positions: 1

Responsibilities:

• The primary responsibility of this role is managing various customer accounts for medium to large enterprises. He should be able to connect with various key stakeholders at the customer end and manage the relationship from the time it is handed over by the sales team.
• He will have to own the responsibilities from the time the first deployment happens at the customer to providing ongoing support and also expanding the engagement / business with the customer. He will also be responsible for invoicing and collections.
• The person will need to have a good understanding of the product. He will need to get involved in understanding various business processes at customer end and providing solutions based on our products. He will also be involved in conducting end user trainings, interfacing with the support and product team to get issues resolved at customer end.

Candidate Profile:

• Have a technical or Management degree (Engg or MCA or MBA) from reputed institute
• Minimum of 2 years of experience in active customer facing role like Project Management, Business Analysis, Customer Relationship Management etc
• Minimum of 4-5 years of overall experience.
• Have excellent verbal and written communication skills.
• Good maturity to communicate with customers.
• Nice to have:
  * A good software technical background involving Databases, Web Applications etc will be a plus
  
  Personal Attributes:
• Ability to get into customer’s shoes and also manage Seclore objectives
• Ability to connect with people and build long lasting professional relationships
• Openness, flexibility, clear communicator, personal commitment and a desire to learn
• Willingness to work to tight deadlines within a dynamic environment where requirements and priorities can frequently change

Experience: 4 to 7 years

Location: Mumbai

E-mail: shraddha[dot]reghe[at]seclore[dot]com