Secure Customer Data Shared with Third Parties

The Telecommunications industry has gone through significant expansion in recent decades. If you are like many Telecom firms, you are likely heavily reliant on outsourcing and partnerships as a central pillar of your business strategy. All of this outsourcing is accompanied by an unprecedented exchange of information that goes beyond the firewall – and beyond your control.

Sadly – and dangerously – the extension of information assets to these third parties has not led to any comparable extension in the Information Security framework. Traditional perimeter-based security technologies in play today, cannot protect data that is in use by your outsourcing vendors and partners.

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Where Your Data is Still at Risk

The following use cases highlight a few important areas where your data is at risk – despite your traditional security infrastructure.

Outsourced Customer Service and Communication

  • Customer data is regularly sent to outsourced call centers and BPOs – often located in other countries
  • Its leakage could cause non-compliance, heavy fines, and loss of market share
  • Auditing offshore vendors at frequent intervals is costly and is not a fool-proof measure

New Technology and Initiatives

  • To deploy new technology or to upgrade equipment, large projects are initiated involving heavy collaboration and sharing of confidential data
  • Hundreds of sensitive emails and documents are shared among various parties – both inside and outside your domain – and they are all vulnerable to leakage
  • Since this data belongs to clients and is covered by heavy contractual liability clauses, a lack of security is a significant risk

New Tariff Plans and Schemes

  • New billing plans are supposed to be strictly confidential until the launch date
  • However, inputs from several teams are needed before the plans can be finalized
  • Premature release of this information could affect first-mover advantage and erode market competitiveness

Customer Billing and Statements

  • Customer billing data is shared with vendors for distribution, often unsecured
  • Telecom firms are legally obligated to keep this data secure at all times – even when it is with the vendor – many of whom work with competing firms as well
  • If the data is leaked to competitors, it could directly cause customer churn and revenue loss

How Seclore’s EDRM Secures Your Information

Seclore’s Enterprise Digital Rights Management secures your information permanently and consistently – with no dependence on the network, storage, transmission, or access mode. Information remains equally secure in any network – internal or external; on any device – computer or mobile; and on any storage medium – network folder or cloud-based storage service.

Benefits and Features:

  • Information is secured with military-grade encryption and granular security rights
  • Only selected users get access to protected documents and emails
  • The security remains in effect even after the data has crossed the network perimeter
  • Data remains equally secure even on mobile devices and on the cloud
  • Data expires automatically after its purpose is served (e.g. bidding documents expire when the bid expires )
  • All data access and usage is logged and reported in real time, thus facilitating audits and compliance
  • APIs and SDKs are available for seamless integration with enterprise applications

Telecommunication firms today stare in the face of legal action, penalties, and negative press for a data breach at a vendor location or from the leakage of confidential data by employees. With Seclore’s EDRM, you can now ensure not just the security of your information – but also eliminate the risks associated with external collaboration, BYOD, and cloud computing.