Careers2019-08-27T15:07:14-07:00

Passion creates limitless opportunities. Be Passionate. Be at Seclore.

Meet the Team

What’s it like working for Seclore? Hear from some of our team members around the world.

Current Openings

A disruptive product needs disruptive thinking. And that needs disruptive people.
If you’d like to revolutionize data security, check out our open positions below.

India

Job Location: Mumbai
Job Description:
DUTIES AND RESPONSIBILITIES:

  • Act as point-of-contact by providing technical support to Enterprise customers and partners of Seclore.
  • Handles real-time voice-calls and chats with technical queries and adheres to the SLAs
  • Handles email queries and responds in a timely-manner
  • Achieves understanding of Seclore products and gains expertise
  • Applies knowledge and experience along with analytical approach to diagnose and resolve issues in unique and complex customer environments
  • Attempts to provide resolutions on the first interaction with customers
  • Handles multiple cases at the same time with varying degrees of severity
  • Effectively communicates procedural and technical issues to internal and external customers/stakeholders
  • Manages schedule of cases, determines including priority level and negotiating and setting expectations with the customers
  • Assesses the need to engage or escalate to the required resources to handle complex issues/situations
  • Engages with internal teams to prioritize customer requests
  • Researches on array of topics like operating system & its fundamentals, Infrastructure technologies, and Seclore products as and when needed
  • Participates in the new product releases to ensure information and training requirements are met to start supporting the new release
  • Engages in ongoing trainings and function/organization development, along with self-learning
  • Creates documentation and support knowledge base to reduce troubleshooting time and drive faster resolution
  • Works towards becoming an SME on a product area and go to guy for an underlying related technology
  • Works in a team with assorted expertise
  • Mentors and assist new technical support engineer and peers to develop skills
  • Comfortable working in shifts
  • Multitasks and works well in a fast-paced environment

AREAS OF WORK:

  • Support — Helping people use applications by answering their questions and giving information that facilitates correct operation of Seclore products over the phone, chat and / or email.
  • Troubleshooting — Diagnosing malfunctions in the operation of software.
  • Repair — Correcting application software malfunctions

QUALIFICATIONS:

  • Hands on experience across the following core technologies
    • Operating systems – Windows Server/Windows Client
      • Expert Level understanding of Windows Server Concepts
      • Solid Hands on experience in troubleshooting Windows OS and application related issuespol
    • Infrastructure technologies – AD, DNS, DHCP, IIS
    • Good working knowledge of MS Office suite
    • Strong foundation of Networking Principles
  • Working knowledge of
    • Relational DB principles and methodologies – MS-SQL, Oracle
    • Virtualization Technologies – Vmware / Hyper-V
    • Antivirus Softwares
    • Knowledge of tools like Process Monitor, Process Explorer, Network monitor/Wireshark,
  • Good to have knowledge of
    • Operating system – Linux, MAC OS
    • Windows Exchange
    • Apache Tomcat and Apache Web Server
    • Knowledge of computer security procedures and protocol
    • Remote Deployment Tools like LANDesk, SCCM and other IT landscape
  • Knowledge of tools like Procdump, Memory dumps like Windbg and Debugdiag
  • Required: Bachelor’s Degree or Diploma in Computer Science
  • Preferred: Industry certifications like MCSE, MCP, RHEL Certifications, CCNA

EXPERIENCE:

  • 3 to 5 years’ experience in a Technical Support role, preferably application support
  • Managed Customers from regions such as NA, EMEA or APAC
  • Exposed to working shifts in nights
  • Handled customers on the phone
  • Current job includes exposure to CRM tool
  • Exposure to severity based models would be preferable
  • Exposure to Enterprise/Corporate customers preferable

ABILITIES REQUIRED:

  • Strong customer-focus and problem-solving attitude
  • Ability to communicate technical information to non-technical personnel.
  • Keen sense of ownership of technical issues of Seclore’s enterprise customers
  • Ability to generate progress reports on cases owned
  • Good communication skill and learning attitude.
  • Ready to work on 24/7 support center.
  • Be a team player with ability to stretch (time-wise) when required
  • Willing to work in high-pressure environment
  • Skills in planning, organizing, and adapting within a multi-tasking environment.
  • Willing to work in night shifts

LIFESTYLE:
Most people in this type of job tend to work as part of a Technical Support team. They relate to customers and partners to assess technical products and to resolve technical issues. They also relate to customers with varying levels of technical skills and understanding. They are often under pressure to manage multiple requests/cases with varying levels of importance and criticality. More experienced people are often recognized as experts in specific products or technology areas, and are called upon by management to work on specific cases when required.

WORKING CONDITIONS AND PHYSICAL EFFORT:

  • Work is normally performed in a typical interior/office work environment.
  • No or very limited physical effort required.
  • No or very limited exposure to physical risk.
Location: Mumbai
Minimum Experience: 2 years
Maximum Experience: 4 years

Responsibilities:

We are looking a talented and competitive ISR that thrives in quick sales cycle environment. The successful candidate will play a fundamental role in achieving our ambitious customer acquisition and revenue growth objectives. You should be comfortable making calls per day, working with channel partners, generating interest, qualifying prospects and closing call.

  • Source new sales opportunity through inbound lead follow-up and outbound call and emails.
  • Understand customer needs and requirements.
  • Route qualified leads to the sales team for further development and closer.
  • Close leads and achieve quarterly targets.
  • Research accounts, identify key players and generate interest.
  • Maintain and expand database of prospect customers within the given territory.
  • Team with sales team to build pipeline and close deals.
  • Perform effective online demo to prospects.

Candidate Requirements:

  • Qualification – Graduate / MBA
  • Proven Inside sales experience.
  • Strong phone presence and experience dialing calls per day.
  • Proficient with corporate productivity and web presentation tools.
  • Excellent verbal and written communication skills.
  • Exposer to salesforce desirable.
  • Strong listening and presentation skills.
  • Ability to multi-task, priorities and manage time effectively.
  • Working Knowledge of Microsoft, Word Excel, PowerPoint.

Location: Mumbai
Experience: 2 to 5 yrs

Role Description:

The role involves development using C/C++ and related technologies on Windows and Linux platforms.

You will be a part of the core product team developing Seclore’s flagship product. It will involve participation in requirements analysis, impact analysis, design, coding, review, testing and preparing test cases.

Candidate Profile:

You are expected to have expertise in C/C++ and good programming skills.

A good aptitude and attitude is a must.

Excellent debugging and troubleshooting skills with experience of various tools like Sysiternals Tools, debuggers / windbg, API Monitors etc is preferred.

Experience of XML, STL, Win32 SDK, Dynamic Library, Process, Multithreading, Windows Messages, ATL, COM, HTTP, File I/O, Memory Mapping, API Hooking, Memory Management, and Windows and Linux OS environment is preferred.

Experience of Cryptography, Data Security, Information Security and Security Technologies is preferred.

Experience of MS Office & Outlook Object Model (OOM) is preferred.

You should hold a technical degree (Engineering or MCA). You should have a minimum relevant experience.

Location: Mumbai
Experience: 2 to 5 yrs

Job Description:

  • You will be part of the core product development team and will be responsible for end to end delivery of the modules that you own.
  • This will include designing, coding, reviewing, testing, bug-fixing, documentation etc.
  • You will be expected to lead a team of people and take complete ownership of the team deliverables.

Candidate Profile:

  • BE / B.Tech / MCA / PGDST qualification from reputed institutes is desired.
  • You should have experience in or ready to learn on job JDBC, Apache Commons, Google APIs for Java, LDAP, Apache Logging, Lucene, Quartz Scheduler, Struts, XML, Bootstrap, JQuery, , KnockoutJS, Crypto-JS
  • You should have a good designing skills using OOPS concepts.
  • Attitude and aptitude to meet the challenges.

Location: Mumbai
Experience: 1 to 5 yrs

Job Description:
You will be part of the core product development team that is responsible for building different components of the Seclore products. You will be responsible for designing, coding, reviewing, testing, bug-fixing different modules of the software product that needs to work seamlessly across different customer environments.

We are looking for a coding enthusiast who love working with code and developing software systems.

Candidate Profile:

  • Hands-on experience of Mac Application development or Objective-C experience on iOS apps.
  • A good conceptual as well as hand-on knowledge of Objective-C, Cocoa and iOS or Mac Application Development is must. Knowledge of Mac application development, XML, HTTPS, Cryptography, OSX System APIs will be an added advantage.
  • BE / B.Tech / MCA / PGDST qualification from reputed institutes.
  • Attitude and aptitude to meet the challenges.

Location: Mumbai
Minimum Experience: 3 years
Maximum Experience: 5 years

Responsibilities
As a Product Engineer you will need to:

  • Represent Seclore as a Dot Net technology expert and help the development teams at Vendors, Partners and Customers build Product Integrations using Seclore SDK
  • Build and Maintain Seclore Integration with Enterprise applications as defined by Seclore Product Management Team
  • Will have the opportunity to develop critical.Net components integrating inside the SharePoint ecosystem.
  • Maintain documentary artifacts like system integration specifications, API documents, requirement specifications, FAQs…etc.
  • Ensure timely & high-quality deliverables across the entire SDLC of the integration project.
  • Learn and build expertise on various technologies and platforms as per the project requirements.
  • Contribute to RnD Activities to check feasibility of integrations with new applications and work with Seclore Engineering to keep Seclore SDK updated.

Candidate Requirements

You should have:

  • A technical degree (Engineering, MCA) from a reputed institute with a 2 – 5 years of software development experience.
  • Expertise in .NET based applications from a complete SDLC perspective.
  • Good knowledge of OOPS, C#/ASP .Net, Webservices, WCF and RESTful API’s
  • Good knowledge of building and troubleshooting web-based applications
  • Excellent verbal and written communication skills to interact with technical and non-technical staff.
  • Ability to work independently on project assignments and provide regular updates.

It would be nice if you have:

  • High level understanding and development experience with O365 and SharePoint
  • Exposure to design patterns like MVC, Abstract Factory Pattern
  • Experience of working with WS – Federation, SAML, OAuth, Google APIs or other third-party APIs
  • Good knowledge of RDBMS like SQL Server and/or Oracle from the application software development perspective.
  • Development experience in application integration across multiple enterprise systems.
  • Experience of dealing with customers

Personal Attributes we are looking for:

  • An analytical frame of mind to identify multiple solutions to the same problem, to help in decision making.
  • Curiosity and ability to learn new systems and business processes quickly
  • A ‘can do’ attitude to be able to work within existing constraints and come up with innovative ideas that may not be obvious or apparent.
  • Maturity and level headedness to be handle difficult situations and still maintain healthy relationships with customers and partners.

Location: Mumbai
Minimum Experience: 8 years
Maximum Experience: 15 years

Responsibilities
Your responsibility will be to identify, build, and nurture high performing individuals and teams to manage and grow Systems Integration and Managed Services teams. This will include understanding potential of each person, creating career plan for him/her, driving him/her toward excellence, be responsible for their career growth.

  • Lead Systems Integration Team
      1. Project Management for Product Integrations, Customizations, and Enhancements
      2. Project management support for large pre-sales projects
      3. Coordination and prioritization of integration development support
      4. Stakeholder management of various internal teams including engineering, pre-sales, customer success and business development
      5. Vendor management for outsourced product development and support
  1. Lead Managed Services Team
    1. Lead operations for Seclore’s managed services team that provides hosted solutions for internal and external customers
    2. Provide guidance and oversight to Operations Lead and the Ops team
    3. Drive cost optimization and quality for cloud infrastructure

Candidate Requirements You should have:

  • A technical degree (Engineering, MCA) from a reputed institute with a minimum of 8 years of experience in the software industry, with at least 2 years of experience in managing project and people and 2 years of hands-on development experience.
  • Excellent people and project management skills.
  • Enough analytical and technical skills to understand technical complexities and pre-empt project risks / challenges.
  • Good stakeholder mapping and management capabilities
  • Understanding of process and operations management

It would be nice if you have:

  • Exposure to AWS or any other cloud platform
  • PMP or a similar Project Management certification
  • ITIL or other operations management certification

Personal Attributes we are looking for:

  • Maturity and level headedness to be able work with multiple teams and maintain healthy relationships with various internal and external stake holders.
  • Systematic and process oriented.
  • Leadership skills and ability to deal with ambiguity
  • An eye for detail.
  • A ‘can do’ attitude to be able to work within existing constraints and come up with innovative ideas that may not be obvious or apparent.
Location: New Delhi / Bangalore

Role Description:
Seclore has a unique opportunity for a Channel Sales Specialist. Reporting to the VP Business Development, key responsibility of the role will be Business Growth and managing relationship with Seclore’s existing reseller channel market (Distributors, agents, resellers and system integrators) as well as identifying and onboarding new partners.

Summary of Responsibilities:

  • Ownership of quarterly and yearly channel sales revenue numbers for North & East.
  • Develop a network of contacts and influencers at each reseller and own overall relationship.
  • Lead the effort with internal departments including presales, product marketing to develop and execute strategies and business plans to grow revenue.
  • Share regional market data and intelligence on products and customers with other internal departments.
  • Recruit new qualifying partners

Requirements:

  • Bachelor’s Degree in Business, Communications or similar field of study
  • 10-12 years of direct and channel sales experience. Minimum 5 years of channel sales experience
  • Fluent in Microsoft Office suite of products, including:  Word, Excel, PowerPoint, and Outlook.
  • Prior Knowledge of enterprise security domain would be an advantage.
Location: Mumbai
Experience: 4 to 8 years

Job Duties and Responsibilities:

  • Act as point-of-contact by providing technical support to Enterprise customers and partners of Seclore.
  • Handles real-time voice-calls and chats with technical queries and adheres to the SLAs
  • Handles email queries and responds in a timely-manner
  • Achieves understanding of Seclore products and gains expertise
  • Applies knowledge and experience along with analytical approach to diagnose and resolve issues in unique and complex customer environments
  • Attempts to provide resolutions on the first interaction with customers
  • Handles multiple cases at the same time with varying degrees of severity
  • Effectively communicates procedural and technical issues to internal and external customers/stakeholders
  • Manages schedule of cases, determines including priority level and negotiating and setting expectations with the customers
  • Assesses the need to engage or escalate to the required resources to handle complex issues/situations
  • Engages with internal teams to prioritize customer requests
  • Researches on array of topics like operating system & its fundamentals, Infrastructure technologies, and Seclore products as and when needed
  • Participates in the new product releases to ensure information and training requirements are met to start supporting the new release
  • Engages in ongoing trainings and function/organization development, along with self-learning
  • Creates documentation and support knowledge base to reduce troubleshooting time and drive faster resolution
  • Works towards becoming an SME on a product area and go to guy for an underlying related technology
  • Works in a team with assorted expertise
  • Mentors and assist new technical support engineer and peers to develop skills
  • Comfortable working in shifts
  • Multitasks and works well in a fast-paced environment

Expectations from the role:

  • Expected to handle escalated tickets (technical/customer situation)
  • Expected to create troubleshooting/technical documentation/KB articles that can be used as reference documents by the entire team
  • Expected to be a technical mentor for a group of assigned engineers
  • Coordinate with the engineering team to drive an issue towards resolution or gather detailed understanding on the product as and when required

Areas of work:

  • Support — Helping people use applications by answering their questions and giving information that facilitates correct operation of Seclore products over the phone, chat and / or email.
  • Troubleshooting — Diagnosing malfunctions in the operation of software.
  • Repair — Correcting application software malfunctions

Qualifications:

  • Hands on experience across the following core technologies
    • Operating systems – Windows Server/Windows Client
      • Expert Level understanding of Windows Server Concepts
      • Solid Hands on experience in troubleshooting Windows OS and application related issues
    • Infrastructure technologies – AD, DNS, DHCP, IIS
    • Good working knowledge of MS Office suite
    • Strong foundation of Networking Principles
  • Working knowledge of
    • Relational DB principles and methodologies – MS-SQL, Oracle
    • Virtualization Technologies – Vmware / Hyper-V
    • Antivirus Softwares
    • Knowledge of tools like Process Monitor, Process Explorer, Network monitor/Wireshark,
  • Good to have knowledge of
    • Operating system – Linux, MAC OS
    • Windows Exchange
    • Apache Tomcat and Apache Web Server
    • Knowledge of computer security procedures and protocol
    • Remote Deployment Tools like LANDesk, SCCM and other IT landscape
  • Knowledge of tools like Procdump, Memory dumps like Windbg and Debugdiag
  • Required: Bachelor’s Degree or Diploma in Computer Science
  • Preferred: Industry certifications like MCSE, MCP, RHEL Certifications, CCNA

Experience:

  • Above 4 years’ of experience in a Technical Support role, preferably application support
  • Managed Customers from regions such as NA, EMEA or APAC
  • Exposed to working shifts in nights
  • Handled customers on the phone
  • Current job includes exposure to CRM tool
  • Exposure to severity based models would be preferable
  • Exposure to Enterprise/Corporate customers preferable

Abilities required:

  • Strong customer-focus and problem-solving attitude
  • Ability to communicate technical information to non-technical personnel.
  • Keen sense of ownership of technical issues of Seclore’s enterprise customers
  • Ability to generate progress reports on cases owned
  • Good communication skill and learning attitude.
  • Ready to work on 24/7 support center.
  • Be a team player with ability to stretch (time-wise) when required
  • Willing to work in high-pressure environment
  • Skills in planning, organizing, and adapting within a multi-tasking environment.
  • Willing to work in night shifts

Lifestyle:

Most people in this type of job tend to work as part of a Technical Support team. They relate to customers and partners to assess technical products and to resolve technical issues. They also relate to customers with varying levels of technical skills and understanding. They are often under pressure to manage multiple requests/cases with varying levels of importance and criticality. More experienced people are often recognized as experts in specific products or technology areas, and are called upon by management to work on specific cases when required.

Working conditions and physical effort:

  • Work is normally performed in a typical interior/office work environment.
  • No or very limited physical effort required.
  • No or very limited exposure to physical risk.
DUTIES AND RESPONSIBILITIES:

  • Act as a point-of-contact for technical license issuance and dispatch, creation and
    dispatch of internal packages needed for technical deployments and upgrades,
    assigning, tracking and monitoring activities of the team to achieve SLA targets, various
    reporting activities etc.
  • Handles real-time voice-calls and chats related to tasks and licensing
  • Adheres to the TAT on task and licensing activities
  • Handles email queries and responds in a timely-manner
  • Achieves basic understanding of Seclore product needed for the task and licensing
    activities
  • Handles multiple cases created at the same time with varying degrees of severities and
    priorities
  • Effectively communicates procedural and technical issues to internal and external
    customers/stakeholders
  • Manages schedule of cases, determines priority and severity levels, negotiates and sets
    expectations with internal and external customers/stakeholders
  • Engages with internal teams to prioritize customer requests if needed
  • Engages in ongoing trainings at functional and organizational level, along with selflearning
  • Creates support documentation as and when needed
  • Works in a team with assorted expertise
  • Comfortable working in shifts
  • Multitasks and works well in a fast-paced environment

QUALIFICATIONS:

  • Required: Bachelor¡¦s Degree or Diploma in Computer Science
  • Understands basic details of operating systems and is aware of various technology
    terminologies
  • Knows MS-Office Suite in depth
  • Good to know: Some level of scripting used for automation

EXPERIENCE:

  • 1 to 2 years of experience in a customer support/licensing role
  • Managed customers from regions such as NA, EMEA or APAC
  • Exposed to working in shifts
  • Handled customers on the phone
  • Current job includes exposure to CRM tool
  • Exposure to severity-based models would be preferable
  • Exposure to Enterprise/Corporate customers preferable

ABILITIES REQUIRED:

  • Strong customer-focus and passion for customers
  • Excellent written and verbal communication skills
  • Strong problem-solving attitude
  • Keen sense of ownership
  • Keen to learn and upgrade
  • Ready to work in a 24/7 support team
  • Be a team player with ability to stretch (time-wise) when required
  • Willing to work in high-pressure environment
  • Skills in planning, organizing, and adapting within a multi-tasking environment
  • Willing to work in night shifts if needed

USA

Location: USA – Phoenix
Minimum Experience: 8 yrs
Maximum Experience: 10 yrs
Education: Required: Bachelor’s Degree or Diploma in Computer Science

Duties and Responsibilities:

  • Responsible for technical implementation and upgrade of Seclore product
  • Responsible for handling technical conversations with client’s IT team
  • Responsible for understanding and documenting the customer infrastructure which directly or indirectly impacts Seclore product implementation
  • Understand the processes at customer end as far as technical implementation is concerned.
  • Be able to achieve understanding of Seclore products and gain expertise
  • Perform testing of new features before upgrading in the production environment
  • Work with the support and engineering team with assorted expertise
  • Multitasks and works well in a fast-paced environment
  • Train users in IT systems
  • Sharing the daily progress report to the project manager
  • Escalating the issues at the right time to the project manager

Skills and Competencies

  • Essential
    • Ability to understand and interpret the complex architecture of client’s environment and based on the understanding create the design and architecture document for implementation of Seclore product
    • Strong knowledge on webserver, application servers (For e.g. Apache, Tomcat, IIS, WebLogic). Detailed knowledge about the configuration parameters
    • Should have a good understanding and working knowledge on SSL, Exchange, DNS, Understanding of basic firewall concepts, DMZ, reverse proxy
    • Proactive thinking with “can do” attitude
    • A team player with excellent communication skills, both verbal and written
    • Analytical mind with problem-solving abilities
    • Customer service orientation
  • Preferred
    • Knowledge in OS (Server OS, Windows 7, 8, 8.1 and 10, Linux)
    • Industry certifications like MCSE, MCP, RHEL Certifications: MCSE, MCP
    • Knowledge of computer security procedures and protocol.
    • Have a good understanding and working knowledge of Databases like Oracle/MSSQL, LDAP

Prerequisite

  • Should have work VISA to work in United States of America
Please send a resume and cover letter to career@seclore.com either as a link or as plain text, in the body of the email.

#LimitlesSECLORE is not just our culture, it’s our attitude!

#LimitlesSECLORE and the voice behind it is the reiteration of who we are and what we experience daily at Seclore. This identity helps us stay connected to what we are to deliver on the fullest potential for ourselves, our team, and our customers.