Careers2018-10-09T08:22:39+00:00

Passion creates limitless opportunities. Be Passionate. Be at Seclore.

Meet the Team

What’s it like working for Seclore? Hear from some of our team members around the world.

Current Openings

A disruptive product needs disruptive thinking. And that needs disruptive people.
If you’d like to revolutionize data security, check out our open positions below.

India

Duties and responsibilities:

  • Act as a point-of-contact for technical license issuance and dispatch, creation and dispatch of internal packages needed for technical deployments and upgrades, assigning, tracking and monitoring activities of the team to achieve SLA targets, various reporting activities etc.
  • Handles real-time voice-calls and chats related to tasks and licensing
  • Adheres to the TAT on task and licensing activities
  • Handles email queries and responds in a timely-manner
  • Achieves basic understanding of Seclore product needed for the task and licensing activities
  • Handles multiple cases created at the same time with varying degrees of severities and priorities
  • Effectively communicates procedural and technical issues to internal and external customers/stakeholders
  • Manages schedule of cases, determines priority and severity levels, negotiates and sets expectations with internal and external customers/stakeholders
  • Engages with internal teams to prioritize customer requests if needed
  • Engages in ongoing trainings at functional and organizational level, along with self-learning
  • Creates support documentation as and when needed
  • Works in a team with assorted expertise
  • Comfortable working in shifts
  • Multitasks and works well in a fast-paced environment

Qualifications:

  • Required: Bachelor’s Degree or Diploma in Computer Science
  • Understands basic details of operating systems and is aware of various technology terminologies
  • Knows MS-Office Suite in depth
  • Good to know: Some level of scripting used for automation

Experience:

  • 1 to 2 years of experience in a customer support/licensing role
  • Managed customers from regions such as NA, EMEA or APAC
  • Exposed to working in shifts
  • Handled customers on the phone
  • Current job includes exposure to CRM tool
  • Exposure to severity-based models would be preferable
  • Exposure to Enterprise/Corporate customers preferable

Abilities required:

  • Strong customer-focus and passion for customers
  • Excellent written and verbal communication skills
  • Strong problem-solving attitude
  • Keen sense of ownership
  • Keen to learn and upgrade
  • Ready to work in a 24/7 support team
  • Be a team player with ability to stretch (time-wise) when required
  • Willing to work in high-pressure environment
  • Skills in planning, organizing, and adapting within a multi-tasking environment
  • Willing to work in night shifts if needed
Job Location: Mumbai
Job Description:
DUTIES AND RESPONSIBILITIES:

  • Act as point-of-contact by providing technical support to Enterprise customers and partners of Seclore.
  • Handles real-time voice-calls and chats with technical queries and adheres to the SLAs
  • Handles email queries and responds in a timely-manner
  • Achieves understanding of Seclore products and gains expertise
  • Applies knowledge and experience along with analytical approach to diagnose and resolve issues in unique and complex customer environments
  • Attempts to provide resolutions on the first interaction with customers
  • Handles multiple cases at the same time with varying degrees of severity
  • Effectively communicates procedural and technical issues to internal and external customers/stakeholders
  • Manages schedule of cases, determines including priority level and negotiating and setting expectations with the customers
  • Assesses the need to engage or escalate to the required resources to handle complex issues/situations
  • Engages with internal teams to prioritize customer requests
  • Researches on array of topics like operating system & its fundamentals, Infrastructure technologies, and Seclore products as and when needed
  • Participates in the new product releases to ensure information and training requirements are met to start supporting the new release
  • Engages in ongoing trainings and function/organization development, along with self-learning
  • Creates documentation and support knowledge base to reduce troubleshooting time and drive faster resolution
  • Works towards becoming an SME on a product area and go to guy for an underlying related technology
  • Works in a team with assorted expertise
  • Mentors and assist new technical support engineer and peers to develop skills
  • Comfortable working in shifts
  • Multitasks and works well in a fast-paced environment

AREAS OF WORK:

  • Support — Helping people use applications by answering their questions and giving information that facilitates correct operation of Seclore products over the phone, chat and / or email.
  • Troubleshooting — Diagnosing malfunctions in the operation of software.
  • Repair — Correcting application software malfunctions

QUALIFICATIONS:

  • Hands on experience across the following core technologies
    • Operating systems – Windows Server/Windows Client
      • Expert Level understanding of Windows Server Concepts
      • Solid Hands on experience in troubleshooting Windows OS and application related issuespol
    • Infrastructure technologies – AD, DNS, DHCP, IIS
    • Good working knowledge of MS Office suite
    • Strong foundation of Networking Principles
  • Working knowledge of
    • Relational DB principles and methodologies – MS-SQL, Oracle
    • Virtualization Technologies – Vmware / Hyper-V
    • Antivirus Softwares
    • Knowledge of tools like Process Monitor, Process Explorer, Network monitor/Wireshark,
  • Good to have knowledge of
    • Operating system – Linux, MAC OS
    • Windows Exchange
    • Apache Tomcat and Apache Web Server
    • Knowledge of computer security procedures and protocol
    • Remote Deployment Tools like LANDesk, SCCM and other IT landscape
  • Knowledge of tools like Procdump, Memory dumps like Windbg and Debugdiag
  • Required: Bachelor’s Degree or Diploma in Computer Science
  • Preferred: Industry certifications like MCSE, MCP, RHEL Certifications, CCNA

EXPERIENCE:

  • 3 to 5 years’ experience in a Technical Support role, preferably application support
  • Managed Customers from regions such as NA, EMEA or APAC
  • Exposed to working shifts in nights
  • Handled customers on the phone
  • Current job includes exposure to CRM tool
  • Exposure to severity based models would be preferable
  • Exposure to Enterprise/Corporate customers preferable

ABILITIES REQUIRED:

  • Strong customer-focus and problem-solving attitude
  • Ability to communicate technical information to non-technical personnel.
  • Keen sense of ownership of technical issues of Seclore’s enterprise customers
  • Ability to generate progress reports on cases owned
  • Good communication skill and learning attitude.
  • Ready to work on 24/7 support center.
  • Be a team player with ability to stretch (time-wise) when required
  • Willing to work in high-pressure environment
  • Skills in planning, organizing, and adapting within a multi-tasking environment.
  • Willing to work in night shifts

LIFESTYLE:
Most people in this type of job tend to work as part of a Technical Support team. They relate to customers and partners to assess technical products and to resolve technical issues. They also relate to customers with varying levels of technical skills and understanding. They are often under pressure to manage multiple requests/cases with varying levels of importance and criticality. More experienced people are often recognized as experts in specific products or technology areas, and are called upon by management to work on specific cases when required.

WORKING CONDITIONS AND PHYSICAL EFFORT:

  • Work is normally performed in a typical interior/office work environment.
  • No or very limited physical effort required.
  • No or very limited exposure to physical risk.
Location: Gurgaon & Mumbai
Minimum Experience: 5 – 6 years in Presales
Maximum Experience: 10 years

Responsibilities
As a Presales Consultant for Customers you will need to:

  • Engage with prospective customers to pitch Seclore’s products and solutions to meet their business requirements
  • Work with IT and Business users to map Seclore’s offerings to their business scenario, systems and applications
  • Have an excellent understanding of the product features and be able to assemble a Business Solution by using various product capabilities
  • Develop and deliver high quality Client Solution Presentations, Demos, user trainings and documentation during the Product Evaluation phase of the sales cycle
  • Effective documentation of Proposals, Respond to prospect RFPs, RFIs…etc.
  • Create opportunities for increasing the solution scope of Seclore’s offerings during the prospecting phase
  • Proactively create documentary artifacts like business cases, usage scenarios, competitive landscape, solution blue prints, FAQs, meeting notes…etc.
  • Understand competitive landscape and share the knowledge among team
  • Build relevant relationships with the customer/prospects during the sales cycle
  • Actively work with the Partner ecosystems and enable partner resources
  • Work side by side with cross functional teams like the implementation, support, product engineering and integration teams to ensure successful completion of project milestones for Proof of Concept, Testing and Sign-off during the Product Evaluation phase
  • Provide regular and adequate end user feedback to the product team
  • Keep up-to date with latest technology trends in the Information Security Industry and also on competitive offerings.

Candidate Requirements
You should have:

  • A technical degree (Engineering, MCA) or business degree (MBA, BBA) from a reputed institute with a minimum of 5-6 years of relevant experience in the software industry, preferably in IT Security domain.
  • Experience working as a Presales consultant/ Sales Engineer in Enterprise Software solutions domain.
  • Should be currently in a Customer facing field Presales role. Should have experience into conducting Demonstrations, POC.
  • Excellent communication and presentation skills to demonstrate solution concepts via visual representations. Fluent in English.
  • Ability to manage customer expectations and work independently on project assignments.
  • Should be in a quota driven role currently.

It would be nice if you have:

  • To have understanding of IT security domain like Encryption, DLP, Information Classification, SAML, AD, LDAP etc.
  • Knowledge of other technologies like Document Management Systems, ERP (SAP etc.), APIs.
  • A certification in the knowledge areas related to information security, business process management or IT infrastructure would be a PLUS.

Personal Attributes we are looking for:

  • An analytical frame of mind to identify multiple solutions to the same problem, to help in decision making.
  • A ‘can do’ attitude to be able to work within existing constraints and come up with innovative ideas that may not be obvious or apparent.
  • Maturity and level headedness to be handle difficult situations and still maintain healthy relationships with customers and partners.
Location: Mumbai
Minimum Experience: 1 years
Maximum Experience: 3 years

Job Description:
We are looking a talented and competitive ISR that thrives in quick sales cycle environment. The successful candidate will play a fundamental role in achieving our ambitious customer acquisition and revenue growth objectives. You should be comfortable making calls per day, working with channel partners, generating interest, qualifying prospects and closing call.

  • Source new sales opportunity through inbound lead follow-up and outbound call and emails.
  • Understand customer needs and requirements.
  • Route qualified leads to the sales team for further development and closer.
  • Close leads and achieve quarterly targets.
  • Research accounts, identify key players and generate interest.
  • Maintain and expand database of prospect customers within the given territory.
  • Team with sales team to build pipeline and close deals.
  • Perform effective online demo to prospects.

Candidate Profile:

  • Qualification – MBA / B.com / B.A
  • Proven Inside sales experience.
  • Strong phone presence and experience dialing calls per day.
  • Proficient with corporate productivity and web presentation tools.
  • Excellent verbal and written communication skills.
  • Exposer to salesforce desirable.
  • Strong listening and presentation skills.
  • Ability to multi-task, priorities and manage time effectively.
  • Working Knowledge of Microsoft, Word Excel, PowerPoint.
Location: Mumbai
Experience: 2 to 4 yrs

Job Designation:

  • The role involves development using C/C++/Win32, Microsoft & Windows related technologies.
  • You will be a part of the team developing Seclore’s flagship product. It will involve participation in design, coding, review, testing and preparing test cases.
  • A good conceptual understanding of C/C++ will be required. A good understanding and experience with XML, STL, Win32 SDK and Windows OS concepts will be necessary.

Candidate Profile:

  • You are expected to have expertise in C/C++ and decent OO design skills. A good understanding of XML, STL, Win32 SDK, Windows OS concepts, DLLs, Processes and Visual Studio Development environment is expected.
  • A good aptitude and attitude is a must.
  • You should hold a technical degree (Engineering or MCA). You should have a minimum relevant experience.
Location: Mumbai
Experience: 2 to 5 yrs

Job Description:

  • You will be part of the core product development team and will be responsible for end to end delivery of the modules that you own.
  • This will include designing, coding, reviewing, testing, bug-fixing, documentation etc.
  • You will be expected to lead a team of people and take complete ownership of the team deliverables.

Candidate Profile:

  • BE / B.Tech / MCA / PGDST qualification from reputed institutes is desired.
  • You should have experience in or ready to learn on job JDBC, Apache Commons, Google APIs for Java, LDAP, Apache Logging, Lucene, Quartz Scheduler, Struts, XML, Bootstrap, JQuery, , KnockoutJS, Crypto-JS
  • You should have a good designing skills using OOPS concepts.
  • Attitude and aptitude to meet the challenges.
Location: Mumbai
Experience: 2 to 4 yrs

Job Description:
As a quality engineer, you would be responsible for the following activities:

Product testing

  • Drafting concise test cases from the requirements of a product release.
  • Ensure product quality at the end of a release cycle by understanding the product features.
  • Will be responsible for conducting product testing (including all aspects like Black box, White Box, integration, regression, stress and other forms of testing) for each release cycle.
  • Might be required to work on multiple testing projects at the same time.
  • Collaborate closely with the development teams in tracking defects, to closure
  • Responsible for updating testing artifacts related to testing based on product modifications and changes in spec.

Candidate Profile:

  • Be hands-on in generating precise and concise test plan/scenarios and test cases
  • Have experience in transforming business requirements to create test plans/cases
  • Have participated in full life-cycle of a development project interacting with teams of developers and testers
  • Have involved in preparing the test plans for a release
  • Be familiar with testing of either of system software or web based products or both.
  • Have executed test cases (both regression and new functionality) within timescales against plan
  • Be familiar with defect tracking tools
  • Be familiar with the documentation of testing related artifacts
Location: Mumbai
Minimum Experience: 4 yrs
Maximum Experience: 8 yrs

Responsibilities
You will be responsible for:

  • Addressing the data-centric security needs of large enterprise customers by putting together security solutions that can scale to enterprise-wide rollouts.
  • Gather deep understanding of the data-centric security problem domain by analyzing multiple customer environments and identifying common problem areas.
  • Assembling solutions using multiple components of Seclore along with with other security products to create a joint product offering.
  • Collaborating with other product and technology partners to get deeper understanding of their products and create joint solutions that are more valuable than each isolated product.
  • Creating joint solution briefs with other product partners and ensuring that the messaging is clear, concise and articulates the business impact.
  • Soliciting, tracking and analyzing feedback from internal customer facing teams and also external users on an ongoing basis.
  • Creating training content and delivering in-person training for internal and external teams on specific product solutions that include not only feature and functional behavior but also value proposition and business benefits.
  • Analyze competitive products on an ongoing basis and maintain updated comparison documents from both feature-level and business.
  • Owning the Product Backlog for Seclore’s integrated solutions and ensuring it is updated and published to the higher level stake holders on an ongoing basis for prioritization and decision making.

You will need to:

  • Have an in-depth and comprehensive understanding of the entire Seclore product suite from a functional perspective.
  • Have good understanding of the various end user personas from both information security and business process perspective to map user requirements to product capabilities.
  • Have a good understanding of the information security technology space and keep up-to-date on the latest industry trends.
  • Work with cross-functional teams to brainstorm and generate new ideas and identify innovative solutions for unique business problems.

Candidate Requirements
You should have:

  • A technical degree (Engineering, MCA) and/or business degree (MBA, BBA) from a reputed institute.
  • Excellent communication and presentation skills to demonstrate and present technology solutions and also articulate their businesss value.
  • Experience working in a software product organization as a product consultant, product owner, business analyst or functional expert in the product team.

It would be nice if you have:

  • Awareness and exposure to end-user facing security products or solutions.
  • Experience in information security procedures and practices.
  • Technical background in software either from software development or systems perspective.

Personal Attributes that we are looking for:

  • Self-initiative to take up responsibility and ownership of tasks and ensure end to end delivery and completion with the highest level of quality.
  • An analytical frame of mind to identify multiple solutions to the same problem, to help in decision making.
  • An eye for detail and executing assignments with a process oriented approach.
  • A ‘can do’ attitude to be able to work within existing constraints and come up with innovative ideas that may not be obvious or apparent.
  • Maturity and level headedness to work with multiple teams and maintain healthy relationships with various internal and external stake holders.
Location: New Delhi / Bangalore

Role Description:
Seclore has a unique opportunity for a Channel Sales Specialist. Reporting to the VP Business Development, key responsibility of the role will be Business Growth and managing relationship with Seclore’s existing reseller channel market (Distributors, agents, resellers and system integrators) as well as identifying and onboarding new partners.

Summary of Responsibilities:

  • Ownership of quarterly and yearly channel sales revenue numbers for North & East.
  • Develop a network of contacts and influencers at each reseller and own overall relationship.
  • Lead the effort with internal departments including presales, product marketing to develop and execute strategies and business plans to grow revenue.
  • Share regional market data and intelligence on products and customers with other internal departments.
  • Recruit new qualifying partners

Requirements:

  • Bachelor’s Degree in Business, Communications or similar field of study
  • 10-12 years of direct and channel sales experience. Minimum 5 years of channel sales experience
  • Fluent in Microsoft Office suite of products, including:  Word, Excel, PowerPoint, and Outlook.
  • Prior Knowledge of enterprise security domain would be an advantage.
Location: Bangalore

Role Description:
Seclore has a unique opportunity for a Regional Sales Manager / System Integrator (SI) Channel Sales Specialist reporting to the Director Channel Sales , key responsibility of the role will be Business Growth and managing relationship with Seclore’s existing named SI’s across Geographies and reseller channel market – South Indian Market (Distributors, agents, resellers and system integrators) as well as identifying and onboarding new partners. Primary KRA is to “Sell with” and “Sell through” these named SI’s, Seclore’s best of breed license propositions.

Summary of Responsibilities:

  • Ownership of quarterly and yearly sales revenue for Global SI’s and channel sales revenue numbers for entire South Market.
  • Develop a network of contacts and influencers at each SI and reseller and own overall relationship.
  • Lead the effort with internal departments including presales, product marketing to develop and execute strategies and business plans to grow revenue.
  • Train and certify SI partners with the end objective of growing overall revenue.
  • Share regional market data and intelligence on SI preferences & products and customers with other internal departments.
  • Recruit new qualifying partners

Requirements:

  • Bachelor’s Degree in Business, Communications or similar field of study
  • 10-14 years of total experience and minimum 4 years of channel sales & managing SI partners across the globe experience.
  • Fluent in Microsoft Office suite of products, including:  Word, Excel, PowerPoint, and Outlook.
  • Prior European reseller experience would be an advantage
  • Prior Knowledge of enterprise security domain would be an advantage.
Job Location: Gurgaon / Mumbai
Experience: 9 to 15 yrs

Job Responsibilities:

  • Engage with our existing and prospective customers and help them to adopt Seclore’s products and solutions to meet their business requirements
  • Ensure consistent growth in the product awareness, adoption and usage by Seclore’s customers.
  • Show case product and solution concepts via presentations, demos, user evangelization and effective documentation
  • Lead discovery sessions with IT and business users to understand the client’s business objectives and system/application needs
  • With excellent understanding of Seclore’s product features and related technologies, design the solution that best meets the client’s requirements
  • Proactively create documentary artifacts like business cases, usage scenarios, solution blue prints, FAQs, meeting notes…etc.
  • Lead or work with other customer success teams to ensure successful completion of project milestones for production Go-live, UAT sign-off and the initial rollout phase of the project
  • Communicate progress and expectations, escalates problems for awareness and resolution
  • Lead client training sessions
  • Support clients through go-live process and play key role in promoting solution adoption and usage
  • Provide regular and adequate end user feedback to the product team
  • Create opportunities for upselling of Seclore’s offerings

Job Requirements:

  • A technical degree (Engineering, MCA) or business degree (MBA, BBA) from a reputed institute with a minimum of 4-5 years of experience in software or consulting industry.
  • Must be able to manage multiple projects utilizing strong planning and organizational skills
  • Outstanding verbal, written and presentation skills to demonstrate solution concepts
  • Strong interpersonal skills with ability to influence and build effective customer relationships
  • Experience with general consulting skills that include team facilitation, business case development, strong business analysis skills, process mapping, and business process redesigning.
  • Systems implementation skills: requirements/process analysis, conceptual and detailed design, configuration, testing, training, change management, and support
  • Ability to set and manage customer expectations, and work independently on project assignments.
  • Must be able to travel, providing on-site consulting work to clients when required and have the ability to work remotely from the office.

It would be nice if you have:

  • Enterprise-level business project experience with strong process analysis, design, delivery and documentation skills
  • Experience working for leading technology consulting companies
  • Knowledge of the BFSI industry segments
  • Knowledge of information security procedures and practices
  • A certification in the knowledge areas related to information security, business process management or IT infrastructure

Personal Attributes we are looking for:

  • Analytical nature with the ability to solve complex business issues
  • A ‘can do’ attitude to be able to work within existing constraints and come up with innovative ideas that may not be obvious or apparent.
  • Maturity and level headedness to be handle difficult situations and still maintain healthy relationships with customers and partners.
  • Extremely detail oriented and passionate about customer’s success

Key Skills: Solution Consultant, Solution Analyst, Business Analyst, Business Consultant, Presales Consultant, Solution Architect

Please send a resume and cover letter to career(Replace this parenthesis with the @ sign)seclore.com either as a link or as plain text, in the body of the email.

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