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Meet the Team

What’s it like working for Seclore? Hear from some of our team members around the world.

Current Openings

A disruptive product needs disruptive thinking. And that needs disruptive people.
If you’d like to revolutionize data security, check out our open positions below.

India

Job Location: Mumbai
Job Description:
DUTIES AND RESPONSIBILITIES:

  • Act as point-of-contact by providing technical support to Enterprise customers and partners of Seclore.
  • Handles real-time voice-calls and chats with technical queries and adheres to the SLAs
  • Handles email queries and responds in a timely-manner
  • Achieves understanding of Seclore products and gains expertise
  • Applies knowledge and experience along with analytical approach to diagnose and resolve issues in unique and complex customer environments
  • Attempts to provide resolutions on the first interaction with customers
  • Handles multiple cases at the same time with varying degrees of severity
  • Effectively communicates procedural and technical issues to internal and external customers/stakeholders
  • Manages schedule of cases, determines including priority level and negotiating and setting expectations with the customers
  • Assesses the need to engage or escalate to the required resources to handle complex issues/situations
  • Engages with internal teams to prioritize customer requests
  • Researches on array of topics like operating system & its fundamentals, Infrastructure technologies, and Seclore products as and when needed
  • Participates in the new product releases to ensure information and training requirements are met to start supporting the new release
  • Engages in ongoing trainings and function/organization development, along with self-learning
  • Creates documentation and support knowledge base to reduce troubleshooting time and drive faster resolution
  • Works towards becoming an SME on a product area and go to guy for an underlying related technology
  • Works in a team with assorted expertise
  • Mentors and assist new technical support engineer and peers to develop skills
  • Comfortable working in shifts
  • Multitasks and works well in a fast-paced environment

AREAS OF WORK:

  • Support — Helping people use applications by answering their questions and giving information that facilitates correct operation of Seclore products over the phone, chat and / or email.
  • Troubleshooting — Diagnosing malfunctions in the operation of software.
  • Repair — Correcting application software malfunctions

QUALIFICATIONS:

  • Hands on experience across the following core technologies
    • Operating systems – Windows Server/Windows Client
      • Expert Level understanding of Windows Server Concepts
      • Solid Hands on experience in troubleshooting Windows OS and application related issuespol
    • Infrastructure technologies – AD, DNS, DHCP, IIS
    • Good working knowledge of MS Office suite
    • Strong foundation of Networking Principles
  • Working knowledge of
    • Relational DB principles and methodologies – MS-SQL, Oracle
    • Virtualization Technologies – Vmware / Hyper-V
    • Antivirus Softwares
    • Knowledge of tools like Process Monitor, Process Explorer, Network monitor/Wireshark,
  • Good to have knowledge of
    • Operating system – Linux, MAC OS
    • Windows Exchange
    • Apache Tomcat and Apache Web Server
    • Knowledge of computer security procedures and protocol
    • Remote Deployment Tools like LANDesk, SCCM and other IT landscape
  • Knowledge of tools like Procdump, Memory dumps like Windbg and Debugdiag
  • Required: Bachelor’s Degree or Diploma in Computer Science
  • Preferred: Industry certifications like MCSE, MCP, RHEL Certifications, CCNA

EXPERIENCE:

  • 3 to 5 years’ experience in a Technical Support role, preferably application support
  • Managed Customers from regions such as NA, EMEA or APAC
  • Exposed to working shifts in nights
  • Handled customers on the phone
  • Current job includes exposure to CRM tool
  • Exposure to severity based models would be preferable
  • Exposure to Enterprise/Corporate customers preferable

ABILITIES REQUIRED:

  • Strong customer-focus and problem-solving attitude
  • Ability to communicate technical information to non-technical personnel.
  • Keen sense of ownership of technical issues of Seclore’s enterprise customers
  • Ability to generate progress reports on cases owned
  • Good communication skill and learning attitude.
  • Ready to work on 24/7 support center.
  • Be a team player with ability to stretch (time-wise) when required
  • Willing to work in high-pressure environment
  • Skills in planning, organizing, and adapting within a multi-tasking environment.
  • Willing to work in night shifts

LIFESTYLE:
Most people in this type of job tend to work as part of a Technical Support team. They relate to customers and partners to assess technical products and to resolve technical issues. They also relate to customers with varying levels of technical skills and understanding. They are often under pressure to manage multiple requests/cases with varying levels of importance and criticality. More experienced people are often recognized as experts in specific products or technology areas, and are called upon by management to work on specific cases when required.

WORKING CONDITIONS AND PHYSICAL EFFORT:

  • Work is normally performed in a typical interior/office work environment.
  • No or very limited physical effort required.
  • No or very limited exposure to physical risk.

Location: Mumbai
Experience: 4-7 years

Role Description:

As a Lead Product Engineer, you help Seclore to build a complex and challenging but highly usable product with the highest quality which can be used by millions of users without any hindrance to their productivity.

With your expertise, you research and decide the best and practical solution for complex problems, estimate the work, manage priorities, deliveries and timelines. You mentor, train and grow team members on design techniques and technologies. You design, develop, test, maintain, and enhance the Seclore product. You also analyze issues reported by customers. You innovate, ideate and experiment to solve complex and never attempted problems.

You will be a part of the core product development team and lead one of the many core teams.

Responsibilities

  • Build using C/C++ and related technologies on mainly Windows platforms
  • Manage priorities, deadlines and deliverables with your technical expertise
  • Research solutions and decide the best and practical solution for complex problems
  • Lead designs of major product components, and features
  • Design, develop, test, maintain and enhance the product
  • Analyse issues reported by customers
  • Mentor and train team members on design techniques and technologies

Minimum qualifications

  • Relevant experience of 4-7 years in C/C++ development on any platform (Linux, Windows, macOS)
  • BE / B.Tech / MCA / PGDST or equivalent degree from reputed institute
  • Experience and skills in designing components and modules
  • Experience in mentoring team for technical skills
  • Experience in guiding team for technical needs
  • Attitude, perseverance, innovation and curiosity to meet and overcome challenges
  • Working proficiency and communication skills in verbal and written English

Willing to Learn on Job

  • Experience in XML, STL, Win32 SDK, Dynamic Library / Shared Library, Process, Multithreading, Windows Messages, ATL, COM, HTTP, File I/O, Memory Mapping, API Hooking and Memory Management on Windows or Linux platform
  • Experience in Windows System Programming
  • Experience in debugging and troubleshooting with using tools like Sysinternals Tools, Debuggers / windbg, API Monitoring / Tracing
  • Experience in MS Office & Outlook Object Model
  • Experience in Cryptography, Data Security, Information Security and Security Technologies
  • Experience in Cross-Platform development
  • Experience in building of Desktop software

Location: Mumbai
Experience: 4 to 8 yrs

Role Description:

Participating in feature solutioning discussions and finalizing approach aligned with requirements.

Preparing HLD and LLD. Making reviews of design documents.

Exploring technology and hacking way through the specific problem to accomplish desired results.

Owning a module and delivering it end to end.

Working in a team and at times showing leadership by taking initiatives and guiding others.

Candidate Profile:

You should have evaluated new technologies and introduced relevant as and when required.

You must not be a technology buzzword victim.

You should have built multiple systems ground up and maintained them working.

You should have exposed to debugging client-side production setup under crisis.

You should have led a team of 4-8 members delivering mission-critical items.

Location: Mumbai
Experience: 2 to 4 yrs

Role Description:

The role involves development using C/C++ and related technologies on Windows and Linux platforms.

You will be a part of the core product team developing Seclore’s flagship product. It will involve participation in requirements analysis, impact analysis, design, coding, review, testing and preparing test cases.

Candidate Profile:

You are expected to have expertise in C/C++ and good programming skills.

A good aptitude and attitude is a must.

Excellent debugging and troubleshooting skills with experience of various tools like Sysiternals Tools, debuggers / windbg, API Monitors etc is preferred.

Experience of XML, STL, Win32 SDK, Dynamic Library, Process, Multithreading, Windows Messages, ATL, COM, HTTP, File I/O, Memory Mapping, API Hooking, Memory Management, and Windows and Linux OS environment is preferred.

Experience of Cryptography, Data Security, Information Security and Security Technologies is preferred.

Experience of MS Office & Outlook Object Model (OOM) is preferred.

You should hold a technical degree (Engineering or MCA). You should have a minimum relevant experience.

Location: Mumbai
Experience: 2 to 5 yrs

Job Description:

  • You will be part of the core product development team and will be responsible for end to end delivery of the modules that you own.
  • This will include designing, coding, reviewing, testing, bug-fixing, documentation etc.
  • You will be expected to lead a team of people and take complete ownership of the team deliverables.

Candidate Profile:

  • BE / B.Tech / MCA / PGDST qualification from reputed institutes is desired.
  • You should have experience in or ready to learn on job JDBC, Apache Commons, Google APIs for Java, LDAP, Apache Logging, Lucene, Quartz Scheduler, Struts, XML, Bootstrap, JQuery, , KnockoutJS, Crypto-JS
  • You should have a good designing skills using OOPS concepts.
  • Attitude and aptitude to meet the challenges.

Location: Mumbai
Experience: 1 to 5 yrs

Job Description:
You will be part of the core product development team that is responsible for building different components of the Seclore products. You will be responsible for designing, coding, reviewing, testing, bug-fixing different modules of the software product that needs to work seamlessly across different customer environments.

We are looking for a coding enthusiast who love working with code and developing software systems.

Candidate Profile:

  • Hands-on experience of Mac Application development or Objective-C experience on iOS apps.
  • A good conceptual as well as hand-on knowledge of Objective-C, Cocoa and iOS or Mac Application Development is must. Knowledge of Mac application development, XML, HTTPS, Cryptography, OSX System APIs will be an added advantage.
  • BE / B.Tech / MCA / PGDST qualification from reputed institutes.
  • Attitude and aptitude to meet the challenges.

Location: Mumbai
Experience: 2 to 5 yrs

Responsibilities
As a Product Engineer you will need to:

  • Represent Seclore as a Dot Net technology expert and help the development teams at Vendors, Partners and Customers build Product Integrations using Seclore SDK
  • Build and Maintain Seclore Integration with Enterprise applications as defined by Seclore Product Management Team
  • Will have the opportunity to develop critical.Net components integrating inside the SharePoint ecosystem.
  • Maintain documentary artifacts like system integration specifications, API documents, requirement specifications, FAQs…etc.
  • Ensure timely & high-quality deliverables across the entire SDLC of the integration project.
  • Learn and build expertise on various technologies and platforms as per the project requirements.
  • Contribute to RnD Activities to check feasibility of integrations with new applications and work with Seclore Engineering to keep Seclore SDK updated.

Candidate Requirements

You should have:

  • A technical degree (Engineering, MCA) from a reputed institute with a 2 – 5 years of software development experience.
  • Expertise in .NET based applications from a complete SDLC perspective.
  • Good knowledge of OOPS, C#/ASP .Net, Webservices, WCF and RESTful API’s
  • Good knowledge of building and troubleshooting web-based applications
  • Excellent verbal and written communication skills to interact with technical and non-technical staff.
  • Ability to work independently on project assignments and provide regular updates.

It would be nice if you have:

  • High level understanding and development experience with O365 and SharePoint
  • Exposure to design patterns like MVC, Abstract Factory Pattern
  • Experience of working with WS – Federation, SAML, OAuth, Google APIs or other third-party APIs
  • Good knowledge of RDBMS like SQL Server and/or Oracle from the application software development perspective.
  • Development experience in application integration across multiple enterprise systems.
  • Experience of dealing with customers

Personal Attributes we are looking for:

  • An analytical frame of mind to identify multiple solutions to the same problem, to help in decision making.
  • Curiosity and ability to learn new systems and business processes quickly
  • A ‘can do’ attitude to be able to work within existing constraints and come up with innovative ideas that may not be obvious or apparent.
  • Maturity and level headedness to be handle difficult situations and still maintain healthy relationships with customers and partners.

Location: Gurgaon
Experience: 10 to 15 years

Responsibilities

  • Conduct and manage sales cycle process from initial contact through to initial qualification
  • Commitment to continually building a pipeline of sales opportunities
  • Tracking activity and sales progress daily
  • Be accountable for your activity and meet and exceed targets

Requirements:

  • Should have working exp in Information Security industry, preferably in data protection technology sales.
  • Experience in handling key accounts across North India
  • Good relationship building skills
  • Strong desire to work in a fast-paced, environment

Location: Mumbai
Experience: 4 to 5 years

Key Accountabilities

The Salesforce Administrator will work as part of the team dedicated to ensuring that we are maximizing efficiency and capitalizing on the full features and benefits of the system based on the various user group needs.

We are seeking someone with excellent technical and communication skills who can interface directly with internal stakeholders to understand their needs in order to administer and enhance the system accordingly. This person will serve as the “go to” for users, promote adoption, keep current on new releases and AppExchange solutions, provide training, and more. Additionally, the Administrator will perform basic updates, such as add/delete users, and adding basic custom fields.

Required Experience / Skills

  • Must have minimum 4 -5 years of experience in administration & configuration of Salesforce
  • Experience as SalesforceAdministrator – Excellent understanding of Salesforce Workflows, including creating new workflows
  • Excellent understanding of Salesforce Triggers, including creating new workflows
  • Hands-on experience developing in Apex and Visual force
  • Proficiency with Salesforce.com data management tools including Data Loader
  • Manager support requests and the administrative needs of our users
  • Perform regularly recurring audits to ensure the platform is running optimally
  • Experience troubleshooting user issues (related to functionality, integration and deployment) and addressing them.