Careers2019-02-11T17:15:18+00:00

Passion creates limitless opportunities. Be Passionate. Be at Seclore.

Meet the Team

What’s it like working for Seclore? Hear from some of our team members around the world.

Current Openings

A disruptive product needs disruptive thinking. And that needs disruptive people.
If you’d like to revolutionize data security, check out our open positions below.

India

Job Location: Mumbai
Job Description:
DUTIES AND RESPONSIBILITIES:

  • Act as point-of-contact by providing technical support to Enterprise customers and partners of Seclore.
  • Handles real-time voice-calls and chats with technical queries and adheres to the SLAs
  • Handles email queries and responds in a timely-manner
  • Achieves understanding of Seclore products and gains expertise
  • Applies knowledge and experience along with analytical approach to diagnose and resolve issues in unique and complex customer environments
  • Attempts to provide resolutions on the first interaction with customers
  • Handles multiple cases at the same time with varying degrees of severity
  • Effectively communicates procedural and technical issues to internal and external customers/stakeholders
  • Manages schedule of cases, determines including priority level and negotiating and setting expectations with the customers
  • Assesses the need to engage or escalate to the required resources to handle complex issues/situations
  • Engages with internal teams to prioritize customer requests
  • Researches on array of topics like operating system & its fundamentals, Infrastructure technologies, and Seclore products as and when needed
  • Participates in the new product releases to ensure information and training requirements are met to start supporting the new release
  • Engages in ongoing trainings and function/organization development, along with self-learning
  • Creates documentation and support knowledge base to reduce troubleshooting time and drive faster resolution
  • Works towards becoming an SME on a product area and go to guy for an underlying related technology
  • Works in a team with assorted expertise
  • Mentors and assist new technical support engineer and peers to develop skills
  • Comfortable working in shifts
  • Multitasks and works well in a fast-paced environment

AREAS OF WORK:

  • Support — Helping people use applications by answering their questions and giving information that facilitates correct operation of Seclore products over the phone, chat and / or email.
  • Troubleshooting — Diagnosing malfunctions in the operation of software.
  • Repair — Correcting application software malfunctions

QUALIFICATIONS:

  • Hands on experience across the following core technologies
    • Operating systems – Windows Server/Windows Client
      • Expert Level understanding of Windows Server Concepts
      • Solid Hands on experience in troubleshooting Windows OS and application related issuespol
    • Infrastructure technologies – AD, DNS, DHCP, IIS
    • Good working knowledge of MS Office suite
    • Strong foundation of Networking Principles
  • Working knowledge of
    • Relational DB principles and methodologies – MS-SQL, Oracle
    • Virtualization Technologies – Vmware / Hyper-V
    • Antivirus Softwares
    • Knowledge of tools like Process Monitor, Process Explorer, Network monitor/Wireshark,
  • Good to have knowledge of
    • Operating system – Linux, MAC OS
    • Windows Exchange
    • Apache Tomcat and Apache Web Server
    • Knowledge of computer security procedures and protocol
    • Remote Deployment Tools like LANDesk, SCCM and other IT landscape
  • Knowledge of tools like Procdump, Memory dumps like Windbg and Debugdiag
  • Required: Bachelor’s Degree or Diploma in Computer Science
  • Preferred: Industry certifications like MCSE, MCP, RHEL Certifications, CCNA

EXPERIENCE:

  • 3 to 5 years’ experience in a Technical Support role, preferably application support
  • Managed Customers from regions such as NA, EMEA or APAC
  • Exposed to working shifts in nights
  • Handled customers on the phone
  • Current job includes exposure to CRM tool
  • Exposure to severity based models would be preferable
  • Exposure to Enterprise/Corporate customers preferable

ABILITIES REQUIRED:

  • Strong customer-focus and problem-solving attitude
  • Ability to communicate technical information to non-technical personnel.
  • Keen sense of ownership of technical issues of Seclore’s enterprise customers
  • Ability to generate progress reports on cases owned
  • Good communication skill and learning attitude.
  • Ready to work on 24/7 support center.
  • Be a team player with ability to stretch (time-wise) when required
  • Willing to work in high-pressure environment
  • Skills in planning, organizing, and adapting within a multi-tasking environment.
  • Willing to work in night shifts

LIFESTYLE:
Most people in this type of job tend to work as part of a Technical Support team. They relate to customers and partners to assess technical products and to resolve technical issues. They also relate to customers with varying levels of technical skills and understanding. They are often under pressure to manage multiple requests/cases with varying levels of importance and criticality. More experienced people are often recognized as experts in specific products or technology areas, and are called upon by management to work on specific cases when required.

WORKING CONDITIONS AND PHYSICAL EFFORT:

  • Work is normally performed in a typical interior/office work environment.
  • No or very limited physical effort required.
  • No or very limited exposure to physical risk.
Location: Gurgaon & Mumbai
Minimum Experience: 5 – 6 years in Presales
Maximum Experience: 10 years

Responsibilities
As a Presales Consultant for Customers you will need to:

  • Engage with prospective customers to pitch Seclore’s products and solutions to meet their business requirements
  • Work with IT and Business users to map Seclore’s offerings to their business scenario, systems and applications
  • Have an excellent understanding of the product features and be able to assemble a Business Solution by using various product capabilities
  • Develop and deliver high quality Client Solution Presentations, Demos, user trainings and documentation during the Product Evaluation phase of the sales cycle
  • Effective documentation of Proposals, Respond to prospect RFPs, RFIs…etc.
  • Create opportunities for increasing the solution scope of Seclore’s offerings during the prospecting phase
  • Proactively create documentary artifacts like business cases, usage scenarios, competitive landscape, solution blue prints, FAQs, meeting notes…etc.
  • Understand competitive landscape and share the knowledge among team
  • Build relevant relationships with the customer/prospects during the sales cycle
  • Actively work with the Partner ecosystems and enable partner resources
  • Work side by side with cross functional teams like the implementation, support, product engineering and integration teams to ensure successful completion of project milestones for Proof of Concept, Testing and Sign-off during the Product Evaluation phase
  • Provide regular and adequate end user feedback to the product team
  • Keep up-to date with latest technology trends in the Information Security Industry and also on competitive offerings.

Candidate Requirements
You should have:

  • A technical degree (Engineering, MCA) or business degree (MBA, BBA) from a reputed institute with a minimum of 5-6 years of relevant experience in the software industry, preferably in IT Security domain.
  • Experience working as a Presales consultant/ Sales Engineer in Enterprise Software solutions domain.
  • Should be currently in a Customer facing field Presales role. Should have experience into conducting Demonstrations, POC.
  • Excellent communication and presentation skills to demonstrate solution concepts via visual representations. Fluent in English.
  • Ability to manage customer expectations and work independently on project assignments.
  • Should be in a quota driven role currently.

It would be nice if you have:

  • To have understanding of IT security domain like Encryption, DLP, Information Classification, SAML, AD, LDAP etc.
  • Knowledge of other technologies like Document Management Systems, ERP (SAP etc.), APIs.
  • A certification in the knowledge areas related to information security, business process management or IT infrastructure would be a PLUS.

Personal Attributes we are looking for:

  • An analytical frame of mind to identify multiple solutions to the same problem, to help in decision making.
  • A ‘can do’ attitude to be able to work within existing constraints and come up with innovative ideas that may not be obvious or apparent.
  • Maturity and level headedness to be handle difficult situations and still maintain healthy relationships with customers and partners.

Location: Mumbai
Minimum Experience: 3 years
Maximum Experience: 6 years

Job Brief:
We are looking for an Implementation Engineer to provide enterprise-level assistance to our customers. You will be configuring and upgrading the Seclore product in customers environment.

Implementation Engineer responsibilities include configuring, health check, DR drills and upgrading Seclore product. You will use email/call to plan out the activities. You will take remote desktop connection to perform the activities at customer end.
To be qualified for this role, you should hold a degree in a relevant field, like Computer Science, IT or Software Engineering. If you’re naturally a helper, enjoy assisting people with and are able to explain technical details simply, we’d like to meet you.
Ultimately, you will be a person who will be working on the running system in production to provide the new Seclore feature. Customer will rely on you to have a minimum downtime and ensure that post upgrade the system is in good health and business users are not impacted.

Skills and Competencies
Essential

  • Ability to understand and interpret the deployed architecture of Seclore setup in customers environment and based on the understanding plan for the upgrades
  • Strong knowledge on webserver, application servers (For e.g. Apache, Tomcat, IIS, WebLogic).
  • Understanding of basic firewall concepts, DMZ, proxy, reverse proxy
  • Proactive thinking with “can do” attitude
  • A team player with good communication skills, both verbal and written
  • Customer service orientation

Preferred

  • Knowledge in OS (Server OS, Windows 7, 8, 8.1 and 10)
  • Knowledge of computer security procedures and protocol.
  • Have a good understanding and working knowledge of Databases like Oracle/MSSQL, LDAP

Location: Mumbai
Experience: 5 to 10 years

Job Description

  • You will be expected to lead one or more modules of the product.
  • You will be part of the core product development team and will be responsible for end to end delivery of the modules that you own.
  • This will include designing, coding, reviewing, testing, bug-fixing, documentation etc.
  • You will be expected to lead a team of people and take complete ownership of the team deliverables.Candidate Profile
    • BE / B.Tech / MCA / PGDST qualification from reputed institutes is desired.
    • You should have maturity and leadership skills to lead a development team of 4 – 8 people. A existing experience in leading a team is must.
    • You should have a solid experience in c/c++ development, File IO APIs, XML, STL, DLL.
    • You should have a good designing skills using OOPS concepts.
    • Hands on experience with Windows development environment like Visual Studio will be required.
    • Existing experience with Windows system programming will be added advantage.
    • Attitude and aptitude to meet the challenges.
Minimum Experience: 2 years
Maximum Experience: 4 years
Location: Mumbai, India

You will be responsible for:

  • Creating and updating all functional documents for Seclore’s products including online help, new feature guides, user guides, admin guides etc.
  • Creating Product Briefing slide decks with explainer videos for new product launches.
  • Creating training videos and content for various different personas including end users, administrators, partners, internal employees etc.
  • Creating and updating other documents that are related to the product like installation guides, support guides, troubleshooting guides, FAQs etc.
  • Ensuring high effectiveness and quality of documentation that should equal if not exceed the benchmarks set by global products in the enterprise software market.
  • Evaluating the effectiveness and ease of understanding of all artifacts and continuously gathering feedback from the audience consuming these documents.
  • Following guidelines and templates to ensure document artifacts are standardized in terms of format and writing style.

You will need to:

  • Having an excellent understanding of the product features to the very lowest level of detail.
  • Have good understanding of the various user personas who will be consuming these documents and their business context.
  • Have a good understanding of the technology environment (devices, operating systems, browsers etc.) to convey different behaviors across these environments.
  • Have a ‘hands-on’ knowledge of the product and be able to deliver training to external and internal stake holders.
  • Track and measure feedback from various consumers and incorporate that into the updated versions of the documents.

You should have:

  • A graduate degree from a reputed institute, preferably from the science stream.
  • Proficient written and spoken English skills.
  • Experience in creating documentary content for technical products or services which are targeted towards both technical and non-technical users.
  • Experience with creating explainer videos or product demos.
  • Experience in creating professional looking and visually appealing communication.

It would be nice if you have:

  • Experience in online help authoring tools and exposure to industry standards and best practices for the same.
  • A certification in technical writing or professional communication.
  • Technical background in software either from software development or systems perspective.
  • A flair for content writing for marketing and branding content.

Personal Attributes we are looking for:

  • An analytical frame of mind to understand detailed functional behavior of the system and to some level of technical detail as well.
  • An eye for detail and executing assignments with a process-oriented approach.
  • A ‘can do’ attitude to be able to work with existing constraints and come up with innovative ideas that may not be obvious or apparent.
  • Maturity and level headedness to be able work with multiple teams and maintain healthy relationships with various internal and external stake holders.
Location: Mumbai
Experience: 2 to 5 yrs

Role Description:

The role involves development using C/C++ and related technologies on Windows and Linux platforms.

You will be a part of the core product team developing Seclore’s flagship product. It will involve participation in requirements analysis, impact analysis, design, coding, review, testing and preparing test cases.

Candidate Profile:

You are expected to have expertise in C/C++ and good programming skills.

A good aptitude and attitude is a must.

Excellent debugging and troubleshooting skills with experience of various tools like Sysiternals Tools, debuggers / windbg, API Monitors etc is preferred.

Experience of XML, STL, Win32 SDK, Dynamic Library, Process, Multithreading, Windows Messages, ATL, COM, HTTP, File I/O, Memory Mapping, API Hooking, Memory Management, and Windows and Linux OS environment is preferred.

Experience of Cryptography, Data Security, Information Security and Security Technologies is preferred.

Experience of MS Office & Outlook Object Model (OOM) is preferred.

You should hold a technical degree (Engineering or MCA). You should have a minimum relevant experience.

Location: Mumbai
Experience: 2 to 5 yrs

Job Description:

  • You will be part of the core product development team and will be responsible for end to end delivery of the modules that you own.
  • This will include designing, coding, reviewing, testing, bug-fixing, documentation etc.
  • You will be expected to lead a team of people and take complete ownership of the team deliverables.

Candidate Profile:

  • BE / B.Tech / MCA / PGDST qualification from reputed institutes is desired.
  • You should have experience in or ready to learn on job JDBC, Apache Commons, Google APIs for Java, LDAP, Apache Logging, Lucene, Quartz Scheduler, Struts, XML, Bootstrap, JQuery, , KnockoutJS, Crypto-JS
  • You should have a good designing skills using OOPS concepts.
  • Attitude and aptitude to meet the challenges.

Location: Mumbai
Minimum Experience: 8 years
Maximum Experience: 15 years

Responsibilities
Your responsibility will be to identify, build, and nurture high performing individuals and teams to manage and grow Systems Integration and Managed Services teams. This will include understanding potential of each person, creating career plan for him/her, driving him/her toward excellence, be responsible for their career growth.

  • Lead Systems Integration Team
      1. Project Management for Product Integrations, Customizations, and Enhancements
      2. Project management support for large pre-sales projects
      3. Coordination and prioritization of integration development support
      4. Stakeholder management of various internal teams including engineering, pre-sales, customer success and business development
      5. Vendor management for outsourced product development and support
  1. Lead Managed Services Team
    1. Lead operations for Seclore’s managed services team that provides hosted solutions for internal and external customers
    2. Provide guidance and oversight to Operations Lead and the Ops team
    3. Drive cost optimization and quality for cloud infrastructure

Candidate Requirements You should have:

  • A technical degree (Engineering, MCA) from a reputed institute with a minimum of 8 years of experience in the software industry, with at least 2 years of experience in managing project and people and 2 years of hands-on development experience.
  • Excellent people and project management skills.
  • Enough analytical and technical skills to understand technical complexities and pre-empt project risks / challenges.
  • Good stakeholder mapping and management capabilities
  • Understanding of process and operations management

It would be nice if you have:

  • Exposure to AWS or any other cloud platform
  • PMP or a similar Project Management certification
  • ITIL or other operations management certification

Personal Attributes we are looking for:

  • Maturity and level headedness to be able work with multiple teams and maintain healthy relationships with various internal and external stake holders.
  • Systematic and process oriented.
  • Leadership skills and ability to deal with ambiguity
  • An eye for detail.
  • A ‘can do’ attitude to be able to work within existing constraints and come up with innovative ideas that may not be obvious or apparent.
Location: Mumbai
Experience: 2 to 4 yrs

Job Description:
As a quality engineer, you would be responsible for the following activities:

Product testing

  • Drafting concise test cases from the requirements of a product release.
  • Ensure product quality at the end of a release cycle by understanding the product features.
  • Will be responsible for conducting product testing (including all aspects like Black box, White Box, integration, regression, stress and other forms of testing) for each release cycle.
  • Might be required to work on multiple testing projects at the same time.
  • Collaborate closely with the development teams in tracking defects, to closure
  • Responsible for updating testing artifacts related to testing based on product modifications and changes in spec.

Candidate Profile:

  • Be hands-on in generating precise and concise test plan/scenarios and test cases
  • Have experience in transforming business requirements to create test plans/cases
  • Have participated in full life-cycle of a development project interacting with teams of developers and testers
  • Have involved in preparing the test plans for a release
  • Be familiar with testing of either of system software or web based products or both.
  • Have executed test cases (both regression and new functionality) within timescales against plan
  • Be familiar with defect tracking tools
  • Be familiar with the documentation of testing related artifacts
Location: New Delhi / Bangalore

Role Description:
Seclore has a unique opportunity for a Channel Sales Specialist. Reporting to the VP Business Development, key responsibility of the role will be Business Growth and managing relationship with Seclore’s existing reseller channel market (Distributors, agents, resellers and system integrators) as well as identifying and onboarding new partners.

Summary of Responsibilities:

  • Ownership of quarterly and yearly channel sales revenue numbers for North & East.
  • Develop a network of contacts and influencers at each reseller and own overall relationship.
  • Lead the effort with internal departments including presales, product marketing to develop and execute strategies and business plans to grow revenue.
  • Share regional market data and intelligence on products and customers with other internal departments.
  • Recruit new qualifying partners

Requirements:

  • Bachelor’s Degree in Business, Communications or similar field of study
  • 10-12 years of direct and channel sales experience. Minimum 5 years of channel sales experience
  • Fluent in Microsoft Office suite of products, including:  Word, Excel, PowerPoint, and Outlook.
  • Prior Knowledge of enterprise security domain would be an advantage.
Location: Bangalore

Role Description:
Seclore has a unique opportunity for a Regional Sales Manager / System Integrator (SI) Channel Sales Specialist reporting to the Director Channel Sales , key responsibility of the role will be Business Growth and managing relationship with Seclore’s existing named SI’s across Geographies and reseller channel market – South Indian Market (Distributors, agents, resellers and system integrators) as well as identifying and onboarding new partners. Primary KRA is to “Sell with” and “Sell through” these named SI’s, Seclore’s best of breed license propositions.

Summary of Responsibilities:

  • Ownership of quarterly and yearly sales revenue for Global SI’s and channel sales revenue numbers for entire South Market.
  • Develop a network of contacts and influencers at each SI and reseller and own overall relationship.
  • Lead the effort with internal departments including presales, product marketing to develop and execute strategies and business plans to grow revenue.
  • Train and certify SI partners with the end objective of growing overall revenue.
  • Share regional market data and intelligence on SI preferences & products and customers with other internal departments.
  • Recruit new qualifying partners

Requirements:

  • Bachelor’s Degree in Business, Communications or similar field of study
  • 10-14 years of total experience and minimum 4 years of channel sales & managing SI partners across the globe experience.
  • Fluent in Microsoft Office suite of products, including:  Word, Excel, PowerPoint, and Outlook.
  • Prior European reseller experience would be an advantage
  • Prior Knowledge of enterprise security domain would be an advantage.
Location: Mumbai
Minimum Experience: 3 yrs
Maximum Experience: 5yrs

Responsibilities

As a Software Engineer you will need to:

  • Build excellent understanding of the product features and its technology platform to assemble a Business Solution.
  • Will have the opportunity to develop critical.Net components integrating inside the SharePoint ecosystem.
  • Work with our current and prospective customers to integrate Seclore’s products with their existing enterprise systems
  • Take up responsibility for the integration components involving Development, Quality and Maintenance.
  • Maintain documentary artifacts like system integration specifications, API documents, requirement specifications, FAQs…etc.
  • Ensure high quality deliverables across the entire SDLC of the integration project.
  • Learn and build expertise on various technologies and platforms as per the project requirements.

Candidate Requirements

You should have:

  • A technical degree (Engineering, MCA) from a reputed institute with a 3 – 5 years of software development experience.
  • Very strong .Net coding experience with track record of exploring technology on his own for fixing complex problems.
  • Experience as a SharePoint Developer in the analysis, design, hands-on development and delivery of web-based applications.
  • Experience with SharePoint’s application services framework including implementation, configuration.
  • Office 365 / SharePoint Online Development Experience
  • Expertise in .NET based applications from a complete SDLC perspective.
  • Good knowledge of OOPS, C#/ASP .Net, Webservices, WCF and RESTful API’s
  • Good knowledge of building and troubleshooting web based applications
  • Excellent verbal and written communication skills to interact with technical and non-technical staff.
  • Ability to work independently on project assignments and provide regular updates.
  • Worked on SharePoint development

It would be nice if you have:

  • Exposure to design patterns like MVC, Abstract Factory Pattern
  • Problem-solving by hacking/self-learning on his/her work
  • Experience of working with OAuth, Google APIs or other third party APIs
  • Good knowledge of RDBMS like SQL Server and/or Oracle from the application software development perspective.
  • Development experience in application integration across multiple enterprise systems.
  • Experience of dealing with customers

Personal Attributes we are looking for:

  • An analytical frame of mind to identify multiple solutions to the same problem, to help in decision making.
  • Possess the habit of taking initiative to get deeper into available APIs of any application (like SharePoint) to find a way to do specific things will be highly appreciated.
  • Curiosity and ability to learn new systems and business processes quickly
  • A ‘can do’ attitude to be able to work within existing constraints and come up with innovative ideas that may not be obvious or apparent.
  • Maturity and level headedness to be handle difficult situations and still maintain healthy relationships with customers and partners.
Job Location: Gurgaon / Mumbai
Experience: 9 to 15 yrs

Job Responsibilities:

  • Engage with our existing and prospective customers and help them to adopt Seclore’s products and solutions to meet their business requirements
  • Ensure consistent growth in the product awareness, adoption and usage by Seclore’s customers.
  • Show case product and solution concepts via presentations, demos, user evangelization and effective documentation
  • Lead discovery sessions with IT and business users to understand the client’s business objectives and system/application needs
  • With excellent understanding of Seclore’s product features and related technologies, design the solution that best meets the client’s requirements
  • Proactively create documentary artifacts like business cases, usage scenarios, solution blue prints, FAQs, meeting notes…etc.
  • Lead or work with other customer success teams to ensure successful completion of project milestones for production Go-live, UAT sign-off and the initial rollout phase of the project
  • Communicate progress and expectations, escalates problems for awareness and resolution
  • Lead client training sessions
  • Support clients through go-live process and play key role in promoting solution adoption and usage
  • Provide regular and adequate end user feedback to the product team
  • Create opportunities for upselling of Seclore’s offerings

Job Requirements:

  • A technical degree (Engineering, MCA) or business degree (MBA, BBA) from a reputed institute with a minimum of 4-5 years of experience in software or consulting industry.
  • Must be able to manage multiple projects utilizing strong planning and organizational skills
  • Outstanding verbal, written and presentation skills to demonstrate solution concepts
  • Strong interpersonal skills with ability to influence and build effective customer relationships
  • Experience with general consulting skills that include team facilitation, business case development, strong business analysis skills, process mapping, and business process redesigning.
  • Systems implementation skills: requirements/process analysis, conceptual and detailed design, configuration, testing, training, change management, and support
  • Ability to set and manage customer expectations, and work independently on project assignments.
  • Must be able to travel, providing on-site consulting work to clients when required and have the ability to work remotely from the office.

It would be nice if you have:

  • Enterprise-level business project experience with strong process analysis, design, delivery and documentation skills
  • Experience working for leading technology consulting companies
  • Knowledge of the BFSI industry segments
  • Knowledge of information security procedures and practices
  • A certification in the knowledge areas related to information security, business process management or IT infrastructure

Personal Attributes we are looking for:

  • Analytical nature with the ability to solve complex business issues
  • A ‘can do’ attitude to be able to work within existing constraints and come up with innovative ideas that may not be obvious or apparent.
  • Maturity and level headedness to be handle difficult situations and still maintain healthy relationships with customers and partners.
  • Extremely detail oriented and passionate about customer’s success

Key Skills: Solution Consultant, Solution Analyst, Business Analyst, Business Consultant, Presales Consultant, Solution Architect

Location: Mumbai
Experience: 4 to 8 years

Job Duties and Responsibilities:

  • Act as point-of-contact by providing technical support to Enterprise customers and partners of Seclore.
  • Handles real-time voice-calls and chats with technical queries and adheres to the SLAs
  • Handles email queries and responds in a timely-manner
  • Achieves understanding of Seclore products and gains expertise
  • Applies knowledge and experience along with analytical approach to diagnose and resolve issues in unique and complex customer environments
  • Attempts to provide resolutions on the first interaction with customers
  • Handles multiple cases at the same time with varying degrees of severity
  • Effectively communicates procedural and technical issues to internal and external customers/stakeholders
  • Manages schedule of cases, determines including priority level and negotiating and setting expectations with the customers
  • Assesses the need to engage or escalate to the required resources to handle complex issues/situations
  • Engages with internal teams to prioritize customer requests
  • Researches on array of topics like operating system & its fundamentals, Infrastructure technologies, and Seclore products as and when needed
  • Participates in the new product releases to ensure information and training requirements are met to start supporting the new release
  • Engages in ongoing trainings and function/organization development, along with self-learning
  • Creates documentation and support knowledge base to reduce troubleshooting time and drive faster resolution
  • Works towards becoming an SME on a product area and go to guy for an underlying related technology
  • Works in a team with assorted expertise
  • Mentors and assist new technical support engineer and peers to develop skills
  • Comfortable working in shifts
  • Multitasks and works well in a fast-paced environment

Expectations from the role:

  • Expected to handle escalated tickets (technical/customer situation)
  • Expected to create troubleshooting/technical documentation/KB articles that can be used as reference documents by the entire team
  • Expected to be a technical mentor for a group of assigned engineers
  • Coordinate with the engineering team to drive an issue towards resolution or gather detailed understanding on the product as and when required

Areas of work:

  • Support — Helping people use applications by answering their questions and giving information that facilitates correct operation of Seclore products over the phone, chat and / or email.
  • Troubleshooting — Diagnosing malfunctions in the operation of software.
  • Repair — Correcting application software malfunctions

Qualifications:

  • Hands on experience across the following core technologies
    • Operating systems – Windows Server/Windows Client
      • Expert Level understanding of Windows Server Concepts
      • Solid Hands on experience in troubleshooting Windows OS and application related issues
    • Infrastructure technologies – AD, DNS, DHCP, IIS
    • Good working knowledge of MS Office suite
    • Strong foundation of Networking Principles
  • Working knowledge of
    • Relational DB principles and methodologies – MS-SQL, Oracle
    • Virtualization Technologies – Vmware / Hyper-V
    • Antivirus Softwares
    • Knowledge of tools like Process Monitor, Process Explorer, Network monitor/Wireshark,
  • Good to have knowledge of
    • Operating system – Linux, MAC OS
    • Windows Exchange
    • Apache Tomcat and Apache Web Server
    • Knowledge of computer security procedures and protocol
    • Remote Deployment Tools like LANDesk, SCCM and other IT landscape
  • Knowledge of tools like Procdump, Memory dumps like Windbg and Debugdiag
  • Required: Bachelor’s Degree or Diploma in Computer Science
  • Preferred: Industry certifications like MCSE, MCP, RHEL Certifications, CCNA

Experience:

  • Above 4 years’ of experience in a Technical Support role, preferably application support
  • Managed Customers from regions such as NA, EMEA or APAC
  • Exposed to working shifts in nights
  • Handled customers on the phone
  • Current job includes exposure to CRM tool
  • Exposure to severity based models would be preferable
  • Exposure to Enterprise/Corporate customers preferable

Abilities required:

  • Strong customer-focus and problem-solving attitude
  • Ability to communicate technical information to non-technical personnel.
  • Keen sense of ownership of technical issues of Seclore’s enterprise customers
  • Ability to generate progress reports on cases owned
  • Good communication skill and learning attitude.
  • Ready to work on 24/7 support center.
  • Be a team player with ability to stretch (time-wise) when required
  • Willing to work in high-pressure environment
  • Skills in planning, organizing, and adapting within a multi-tasking environment.
  • Willing to work in night shifts

Lifestyle:

Most people in this type of job tend to work as part of a Technical Support team. They relate to customers and partners to assess technical products and to resolve technical issues. They also relate to customers with varying levels of technical skills and understanding. They are often under pressure to manage multiple requests/cases with varying levels of importance and criticality. More experienced people are often recognized as experts in specific products or technology areas, and are called upon by management to work on specific cases when required.

Working conditions and physical effort:

  • Work is normally performed in a typical interior/office work environment.
  • No or very limited physical effort required.
  • No or very limited exposure to physical risk.
Minimum Experience: 2 yrs
Maximum Experience: 4 yrs
Location: Mumbai

Responsibilities:

  • Review JD to understand the needs of the hiring manager as well to ask questions that’ll help you identify the right candidate(s).
  • Understand technology, technical roles and technical skills.
  • Identify & Sourcing candidates through various channels – Job boards, LinkedIn, cold calls, Technology forums etc
  • Screen for basic competence of candidates against a technical job description
  • Meeting candidates in person, telephone, or video conference etc to assess their qualifications
  • Following up with candidates and keep them warm & interested.
  • Maintain relationships with all candidates for future openings
  • Perform to established metrics used to measure Talent Acquisition
  • Generate Recruitment Dashboard periodically & Maintain MIS on Talent Acquisition activities
  • Responsible for market mapping activities
  • Brand building & & maintaining a high level of candidate interaction through social media
  • Devise & Coordinate a robust campus strategy program
  • Manage vendors and stakeholder expectations

Candidate Requirements:

  • MBA/PGDM – HR (full time) from good institutes
  • Seasoned recruiter with 2+ years of mandatory experience in delivering end to end recruitment for a Product Technology / Information Technology / eCommerce Company
  • Must have the ability to be a highly effective relationship builder
  • Strong experience with Social Media Recruiting ( i.e. LinkedIn , Facebook and Twitter)
  • Proven ability and comfort in cold calling and effectively sourcing passive candidates
  • Demonstrated understanding of changing Recruitment and compensation trends
  • Strong learning agility & passionate about creating & implementing innovative approaches and practices in Talent Acquisition
DUTIES AND RESPONSIBILITIES:

  • Act as a point-of-contact for technical license issuance and dispatch, creation and
    dispatch of internal packages needed for technical deployments and upgrades,
    assigning, tracking and monitoring activities of the team to achieve SLA targets, various
    reporting activities etc.
  • Handles real-time voice-calls and chats related to tasks and licensing
  • Adheres to the TAT on task and licensing activities
  • Handles email queries and responds in a timely-manner
  • Achieves basic understanding of Seclore product needed for the task and licensing
    activities
  • Handles multiple cases created at the same time with varying degrees of severities and
    priorities
  • Effectively communicates procedural and technical issues to internal and external
    customers/stakeholders
  • Manages schedule of cases, determines priority and severity levels, negotiates and sets
    expectations with internal and external customers/stakeholders
  • Engages with internal teams to prioritize customer requests if needed
  • Engages in ongoing trainings at functional and organizational level, along with selflearning
  • Creates support documentation as and when needed
  • Works in a team with assorted expertise
  • Comfortable working in shifts
  • Multitasks and works well in a fast-paced environment

QUALIFICATIONS:

  • Required: Bachelor¡¦s Degree or Diploma in Computer Science
  • Understands basic details of operating systems and is aware of various technology
    terminologies
  • Knows MS-Office Suite in depth
  • Good to know: Some level of scripting used for automation

EXPERIENCE:

  • 1 to 2 years of experience in a customer support/licensing role
  • Managed customers from regions such as NA, EMEA or APAC
  • Exposed to working in shifts
  • Handled customers on the phone
  • Current job includes exposure to CRM tool
  • Exposure to severity-based models would be preferable
  • Exposure to Enterprise/Corporate customers preferable

ABILITIES REQUIRED:

  • Strong customer-focus and passion for customers
  • Excellent written and verbal communication skills
  • Strong problem-solving attitude
  • Keen sense of ownership
  • Keen to learn and upgrade
  • Ready to work in a 24/7 support team
  • Be a team player with ability to stretch (time-wise) when required
  • Willing to work in high-pressure environment
  • Skills in planning, organizing, and adapting within a multi-tasking environment
  • Willing to work in night shifts if needed

Location: Mumbai
Minimum Experience: 6 yrs
Maximum Experience: 8 yrs
Education: Required: Bachelor’s Degree or Diploma in Computer Science

Technical Consultant

  • Be able to achieve understanding of Seclore products and gain expertise
  • Responsible for technical implementation and upgrade of Seclore product
  • Responsible for handling technical conversations with client’s IT team
  • Responsible for understanding and learning the new concepts that customer will introduce you to
  • Understand the processes at customer end as far as technical implementation is concerned.
  • Understanding and documenting the customer infrastructure
  • Perform testing of new features before upgrading in the production environment
  • Handle multiple technical deployments at the same time with varying degrees of complexities
  • Work with the support and engineering team with assorted expertise
  • Multitasks and works well in a fast-paced environment
  • Train users in IT systems

Trainer

  • Work with leadership and internal teams to understand requirements / expectations and objectives
  • Acquire knowledge on Seclore solutions, underlying technologies and market drivers in order to develop the appropriate training
  • Design course curriculum to meet training objectives for the targeted audiences
  • Develop training programs, selecting the appropriate training method to meet learning objectives and to suit the intended audience
  • Team up with the appropriate internal or external resources for production of self-paced training or video training
  • Produce and publish training schedules
  • Deliver training using the most appropriate training technique
  • As required, coordinate with subject matter experts to augment the delivery of training
  • Test participants on the knowledge that was imparted and share feedback with the appropriate leaders in the organization
  • Keep and report data on completed courses, absences, issues etc.
  • Observe and evaluate the effectiveness of training programs. Make improvements as necessary
  • Organize, facilitate forums of interaction, learning and action for the relevant audiences
  • Create domain and industry practice documents and share best practices within the organization

Technical Consultant:

  • Essential
    • Ability to understand and interpret the complex architecture of client’s environment and based on the understanding create the design and architecture document for implementation of Seclore product
    • Strong knowledge on webserver, application servers (For e.g. Apache, Tomcat, IIS, WebLogic). Detailed knowledge about the configuration parameters
    • Should have a good understanding and working knowledge on SSL, Exchange, DNS, Understanding of basic firewall concepts, DMZ, reverse proxy
    • Proactive thinking with “can do” attitude
    • A team player with excellent communication skills, both verbal and written
    • Analytical mind with problem-solving abilities
    • Customer service orientation
  • Preferred
    • Knowledge in OS (Server OS, Windows 7, 8, 8.1 and 10)
    • Industry certifications like MCSE, MCP, RHEL Certifications: MCSE, MCP
    • Knowledge of computer security procedures and protocol.
    • Have a good understanding and working knowledge of Databases like Oracle/MSSQL, LDAP

Trainer:

  • Essential
    • Proven experience as trainer
    • Phenomenal communication, presentation and public speaking skills
  • Preferred
    • Understanding of effective teaching methodologies and tools
    • Willingness to keep abreast of new techniques in training

USA

Location: USA – Phoenix
Minimum Experience: 8 yrs
Maximum Experience: 10 yrs
Education: Required: Bachelor’s Degree or Diploma in Computer Science

Duties and Responsibilities:

  • Responsible for technical implementation and upgrade of Seclore product
  • Responsible for handling technical conversations with client’s IT team
  • Responsible for understanding and documenting the customer infrastructure which directly or indirectly impacts Seclore product implementation
  • Understand the processes at customer end as far as technical implementation is concerned.
  • Be able to achieve understanding of Seclore products and gain expertise
  • Perform testing of new features before upgrading in the production environment
  • Work with the support and engineering team with assorted expertise
  • Multitasks and works well in a fast-paced environment
  • Train users in IT systems
  • Sharing the daily progress report to the project manager
  • Escalating the issues at the right time to the project manager

Skills and Competencies

  • Essential
    • Ability to understand and interpret the complex architecture of client’s environment and based on the understanding create the design and architecture document for implementation of Seclore product
    • Strong knowledge on webserver, application servers (For e.g. Apache, Tomcat, IIS, WebLogic). Detailed knowledge about the configuration parameters
    • Should have a good understanding and working knowledge on SSL, Exchange, DNS, Understanding of basic firewall concepts, DMZ, reverse proxy
    • Proactive thinking with “can do” attitude
    • A team player with excellent communication skills, both verbal and written
    • Analytical mind with problem-solving abilities
    • Customer service orientation
  • Preferred
    • Knowledge in OS (Server OS, Windows 7, 8, 8.1 and 10, Linux)
    • Industry certifications like MCSE, MCP, RHEL Certifications: MCSE, MCP
    • Knowledge of computer security procedures and protocol.
    • Have a good understanding and working knowledge of Databases like Oracle/MSSQL, LDAP

Prerequisite

  • Should have work VISA to work in United States of America
Please send a resume and cover letter to career(Replace this parenthesis with the @ sign)seclore.com either as a link or as plain text, in the body of the email.

#LimitlesSECLORE is not just our culture, it’s our attitude!

#LimitlesSECLORE and the voice behind it is the reiteration of who we are and what we experience daily at Seclore. This identity helps us stay connected to what we are to deliver on the fullest potential for ourselves, our team, and our customers.