How to open a Seclore-protected file
Welcome to Seclore. If you have received a file protected with Seclore and are unsure how to open it, you have come to the right place! Seclore is used to ensure only authorized users have access to sensitive information.
Let’s get started
How to open a Seclore-protected file on an iPhone
You need
- An Internet connection on your mobile device.
- The Seclore app installed on your iPhone or iPad.
If you don’t have the app, install it now.
Steps to open email
Go to the protected email in your email app.
You will find an attachment with the ‘.smail.html’ extension. Tap on this attachment.
You will see a page with instructions to open it. Click on the ‘Share’ icon, and choose ‘Seclore’ from the list of apps.
You will be asked for your email Id. If you’re an employee, enter your work email Id. If you’re a vendor or business partner, enter the email Id you use to communicate with this organization.
Follow the system prompts to log in successfully. The email will open in the Seclore app.
Replying to the Email
You can reply to this email within the Seclore app itself.
A copy of your reply will be sent your inbox as well.
Steps to Open a Protected Attachment
Go back to the protected email in your email app.
If there is an attachment whose extension is NOT ‘smail.html’, tap on it.
If the owner of the file has given you the right permissions, you will be able to edit the file.
Any changes you make will be saved automatically, and you will receive an updated copy on email.
For more help, refer to the iOS Help Guide.
For further help, write to support@seclore.com or
log a ticket at support.seclore.com
